6 TROUBLESHOOTING FOR NETWORK CONNECTIONS
Printing Problems (Network Related)
Among the several ways to use the equipment in the network, the simplest one is to set the equipment in the TCP/IP environment using a DHCP server to assign IP addresses dynamically to devices. Using the default settings also assures an easier network implementation, although you may be required to customize the settings to accommodate them in your particular environment.
Some common network configurations are shown below, along with the steps required to configure the equipment. If you perform all the steps in the applicable checklist and still cannot print satisfactorily with the equipment, contact your service representative.
yYou can change the network protocol settings with the touch panel of the equipment or with TopAccess (the Administration page).
yFor the error messages that appear during the installation of the printer drivers, refer to the Software Installation Guide.
SMB print and Point&Print in a Windows operating system environment
No | Check... | Yes | No | Corrective Action |
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1 | Are the IP address properties correctly set? | Next Step | Ö | Set up the IP address correctly. |
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2 | Is the Microsoft computer name (device name) | Next Step | Ö | Set up the device name correctly. |
| unique? | Ø |
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3 | Is the workgroup name valid and correctly | Next Step | Ö | Set up the workgroup correctly. |
| entered? | Ø |
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4 | Is the WINS server address correctly set? | Next Step |
| Set up the WINS server address correctly, or |
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| Ö | enter “0.0.0.0” for the WINS server address to | |
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| disable the WINS service. | |
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5 | If the client computers are located in different | Next Step |
| Set up the WINS server and enable it on the |
| segments, is the WINS service correctly | Ö | equipment to allow users access from a different | |
| Ø | |||
| provided? |
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6 | Can you see the equipment in Windows Network | Next Step |
| See the following section to fix the problem: |
| Neighborhood? | Ö | P.92 “Cannot locate the equipment in the | |
| Ø | |||
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| network” | |
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7 | Were the proper printer drivers installed? | Next Step | Ö | Refer to the Software Installation Guide to |
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| Ø | install the proper printer drivers. | |
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8 | Is the driver’s port name valid? | Next Step | Ö | Refer to the Software Installation Guide to |
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| Ø | configure the proper port. | |
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9 | Can you print with the equipment? |
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| See the following section to fix the problem: |
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| End | Ö | P.82 “Cannot print with the equipment |
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| (network connection problems)” |
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Raw TCP or LPR print in a Windows operating system environment
No | Check... | Yes | No | Corrective Action |
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1 | Are the IP Address properties correctly set? | Next Step | Ö | Set up the IP address correctly. |
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2 | Is Raw TCP print correctly set? | Next Step | Ö | Set up the Raw TCP print service correctly. |
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3 | Is LPR/LPD print correctly set? | Next Step | Ö | Set up the LPD print service correctly. |
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4 | Were the proper printer drivers installed? | Next Step | Ö | Refer to the Software Installation Guide to |
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| Ø | install the proper printer drivers. | |
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5 | Is the Raw TCP or LPR port configured with the | Next Step | Ö | Refer to the Software Installation Guide to |
| correct IP address? | Ø | configure the proper port. | |
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6 | Can you print with the equipment? |
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| See the following section to fix the problem: |
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| End | Ö | P.82 “Cannot print with the equipment |
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| (network connection problems)” |
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96 Printing Problems (Network Related)
