Filing Web Utility Problems | Toshiba 355, 455, 305, 255, 205L

5 TROUBLESHOOTING FOR e-Filing

e-Filing Web Utility Problems

This section describes troubleshooting for the web browser-based e-Filing web utility. You will also find the error messages and the corrective actions for each message.

e-Filing Web Utility terminates the session

Problem Description

The message “This operation will end your e-Filing session.” appears and e-Filing Web Utility returns to its top page.

Corrective Action 1

Clicking [Return], [Refresh], and [home] button or [login] link leads to this message and e-Filing Web Utility returns to its top page. In this case, try to do the operation you intend to do again.

Corrective Action 2

Closing the window by clicking the [x] button of the browser leads to the message “This operation will end your e-Filing session.” and the e-Filing session ends. Finish your current operation before you close the window.

Corrective Action 3

Operating the main window while the sub window is displayed leads to the message “This operation will end your e-Filing session.” and the processing displayed on the sub window ends. Do not operate the main window until the processing on the sub window has been completed.

Numerous sub windows repeatedly appear

Problem Description

Numerous sub windows repeatedly appear and e-Filing becomes uncontrollable.

Corrective Action

Close all the windows and exit from the web browser. Then restart the browser and clear the cookie files from “Internet Option” (for Internet Explorer).

Displaying the items in the Contents Frame takes a long time

Problem Description

Displaying the items in the Contents Frame takes a long time.

Corrective Action

Displaying more than 100 items in the Contents Frame may take a long time. A smaller number of items shortens the time for displaying.

88 e-Filing Web Utility Problems

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Toshiba 355, 455, 305, 255, 205L manual Filing Web Utility Problems, „ e-Filing Web Utility terminates the session

Contents

Troubleshooting Guide Page ‰ Screens „ How to read this manual ‰ Symbols in this manualPreface ‰ TrademarksPage Contents Troubleshooting for Scanning Checking the Equipment Status with TopAccess Contents Clearing a Paper Jam Cleaning the Charger Cleaning the Hole Punch Dust BinRemoval and Installation of the Exit Support Tray Clearing a Staple Jam Message Problem Description Corrective Action Messages Displayed on the Touch Panel Change Drawer to Correct Limits Scanned has exceeded the limit Clearing a Paper Jam „ Locating a paper jam Clear the paper jam „ Clearing a paper jam‰ Tips on removing the jammed paper After clearing the jam, close all the opened covers ‰ If paper jams occur frequently Under the tray Lower the original feeder tray Close the upper cover Clearing a Paper Jam Close the cover of the drawer feeding portion „ Paper jam in the drawer feeding portion„ Paper jam in the Large Capacity Feeder optional Open the Large Capacity paper feed cover „ Paper jam in the Paper Feed Pedestal optional „ Paper jam in the bypass trayRemove the jammed paper Close the paper feed cover „ Paper jam in the automatic duplexing unit „ Paper jam on the paper transport path Unit.Remove the jammed paper while lifting up the transferOpen the automatic duplexing unit Remove the jammed paper „ Paper jam in the fuser unit Do not touch the fuser unit or the metal portion around it Remove paper that sticks out from the exit tray side Clearing a Paper Jam „ Paper jam in the Bridge Kit optional Close the Bridge Kit coverRaise the lever and open the upper receiving tray Remove the jammed paper Open the Bridge Kit cover Open the Hole Punch Unit cover Holdingfinisher. the lever, open the upper receiving tray Remove the jammed paper When the Hole Punch Unit MJ-6101 is installed Lift up the Hole Punch Unit and remove the jammed paper Clearing a Paper Jam Clearing a Paper Jam Turn the left knob clockwise while pressing it Saddle stitch unit „ Paper jam in the Saddle Stitch Finisher MJ-1025 optional Separate the finisher from the equipment Close the front cover of the finisher Separate the finisher from the equipment Turn the green knob on the lower right side clockwise „ Paper jam in the Hanging Finisher MJ-1031 optional „ Clearing paper jams caused by a wrong paper size setting ‰ Jam when making copies or prints using a drawer Remove the jammed paper ‰ Jam when making copies or prints using the bypass tray ‰ Jam when printing from the FAX Turn off the main power switchDrawer button on the touch panel Clearing a Paper Jam Clearing a Staple Jam „ Staple jam in a finisher ‰ Finisher MJ-1101Remove the jammed staples ‰ Saddle Stitch Finisher MJ-1024 Lower the guide while holding the knob. a Stapling area ‰ Saddle Stitch Finisher MJ-1025 On both sidesRaise the guide while holding the knob Clearing a Staple Jam ‰ Hanging Finisher MJ-1031 Clearing a Staple Jam „ Staple jam in the saddle stitch unit Fit the staple cartridges Clearing a Staple Jam Replacing a Toner Cartridge Open the front cover Hold down the green lever Recommended toner cartridges Pull out the toner cartridge Clean the charger Close the front cover „ Replacing a Near Empty toner cartridge Press JOB Status Press the Toner tab See Refilling With Staples „ Refilling finisher staples ‰ Finisher MJ-1101Fit a new staple case on the staple cartridge ‰ Saddle Stitch Finisher MJ-1024 Close the front cover of the finisher ‰ Saddle Stitch Finisher MJ-1025 Staple case Return the stapler unit to the finisher ‰ Hanging Finisher MJ-1031 Staple case „ Refilling saddle stitch unit staples Remove the empty staple cartridges Fit the new cartridges Close the front cover of the finisher Cleaning the Charger Open the front cover Clean the charger „ Hole Punch Unit MJ-6005 Cleaning the Hole Punch Dust Bin„ Hole Punch Unit MJ-6101 / MJ-6004 Pull the hole punch dust box out of the Hole Punch Unit Cleaning the Hole Punch Dust Bin Removal and Installation of the Exit Support Tray Troubleshooting for Copying Copying Problems Copying Problems Problem Description Cause Corrective Action Copying Problems Page Network Connection Problems Print Job ProblemsPrinter Driver Problems Client Problems Print Job Problems „ Clearing print job errors Problem Description „ Cannot print Snmp Community Name problems Printer Driver Problems„ Cannot print port setting problems „ Command line options not processed „ Retrieval of printer configuration failed „ Cannot print a job as expected using PS3 printer driver Network Connection Problems „ Cannot print with SMB print„ Cannot print properly with AppleTalk print Client Problems „ Checking the client status Hardware Problems „ Startup page not printed„ Print jobs not output Troubleshooting for Scanning Scanning Problems Scanning Problems „ Cannot E-mail my scans„ Cannot find the data saved in the shared folder Troubleshooting for e-Filing Filing Web Utility Problems Filing Web Utility Problems „ e-Filing Web Utility terminates the session„ Numerous sub windows repeatedly appear „ Error messages Message Corrective Action Filing Web Utility Problems Network Fax N/W-Fax Driver Problems Ldap Search and Authentication ProblemsPrinting Problems Network Related Locating the Equipment in the Network Locating the Equipment in the Network „ Cannot locate the equipment in the network „ Cannot locate the equipment with Local Discovery „ Equipment does not respond to ping command Check the network settings following the checklist below Ldap Search and Authentication Problems „ Ldap authentication takes a long time Printing Problems Network Related „ IPP print in a Windows operating system environment „ Novell print in a NetWare environment „ Macintosh environment „ UNIX/Linux environment ‰ Setup needs to copy Windows NT files Network Fax N/W-Fax Driver Problems„ N/W-Fax Driver Installation Error Messages ‰ Client software CD now required ‰ Problem with the current printer setup ‰ Location does not contain information about your hardware‰ This port is currently in use ‰ Fax transmission cannot be performed with a cover sheet Page Error Messages 106 Error Codes 110 104 Hardware Status Icons on TopAccess Device Tab Printer Error Paper Empty Error Messages TopAccess Message Corrective Action Documents in the Scan folder have been deleted by a user MFP Error Messages Error Codes „ Error codes on print jobs A2A1 „ Error codes on transmission and reception Device name 3D20 „ Error codes on scan jobs Save as File Store to e-Filing Perform the print with the administrator’s password. If When You Think Something Is Wrong With the Equipment 120 Regular Maintenance 122 When You Think Something Is Wrong With the Equipment „ General operations „ Originals and paper Guide Regular Maintenance Scanning area surface of the long rectangular glass Index Toner cartridge replacing User information DP-2090/2520/3000/3570/4570 OME080178B0 Multifunctional Digital Systems