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5 TROUBLESHOOTING FOR
e-Filing Web Utility Problems
This section describes troubleshooting for the web
e-Filing Web Utility terminates the session
Problem Description
The message “This operation will end your
Corrective Action 1
Clicking [Return], [Refresh], and [home] button or [login] link leads to this message and
Corrective Action 2
Closing the window by clicking the [x] button of the browser leads to the message “This operation will end your
Corrective Action 3
Operating the main window while the sub window is displayed leads to the message “This operation will end your
Numerous sub windows repeatedly appear
Problem Description
Numerous sub windows repeatedly appear and
Corrective Action
Close all the windows and exit from the web browser. Then restart the browser and clear the cookie files from “Internet Option” (for Internet Explorer).
Displaying the items in the Contents Frame takes a long time
Problem Description
Displaying the items in the Contents Frame takes a long time.
Corrective Action
Displaying more than 100 items in the Contents Frame may take a long time. A smaller number of items shortens the time for displaying.
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