Scanning Problems, „ Cannot E-mail my scans | Toshiba 255, 355, 455

4 TROUBLESHOOTING FOR SCANNING

Scanning Problems

This section describes troubleshooting for using scan data.

Cannot E-mail my scans

Problem Description

I have scanned a document and sent the copy as an e-mail attachment, but the e-mail does not reach the specified e-mail address.

Corrective Action

Check the following points:

yThe correct e-mail addresses are specified.

yThe equipment is correctly configured for and connected to the network.

yFor the SMTP Client settings, the SMTP server address is correctly set.

yFor the SMTP Client settings, the Port Number is correctly set.

yFor the SMTP Client settings, the settings for SSL and/or authentication are correctly set.

yThe data size of the attached file is smaller than/equal to the maximum data size receivable on the recipient’s side.

For details on the network settings, refer to the TopAccess Guide.

For details on e-mailing the scanned image, refer to the Scanning Guide.

Cannot find the data saved in the shared folder

Problem Description

I have scanned a document and saved the copy in shared folder of the equipment, but cannot locate the saved file.

Corrective Action

yFor Windows OS, search the network for the equipment using the search function of Explorer. The data are stored in the equipment’s shared folder named “FILE_SHARE.”

yFor Macintosh, make sure that the OS version is Mac OS X 10.3.x or later; a client computer running Mac OS X 10.2.x or earlier cannot access the shared folder on the equipment. If your computer is running Mac OS X 10.3.x or later, search the network for the equipment on Finder and access the folder named “FILE_SHARE.”

yIf you cannot find the equipment on the network, make sure that the SMB Server Protocol setting is enabled on TopAccess.

For details on the network settings, refer to the TopAccess Guide.

For details on storing the scanned image, refer to the Scanning Guide.

86 Scanning Problems

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Toshiba 255, 355, 455, 305 Scanning Problems, „ Cannot E-mail my scans, „ Cannot find the data saved in the shared folder

Contents

Troubleshooting Guide Page „ How to read this manual ‰ Symbols in this manual Preface‰ Screens ‰ TrademarksPage Contents Troubleshooting for Scanning Checking the Equipment Status with TopAccess Contents Cleaning the Charger Cleaning the Hole Punch Dust Bin Removal and Installation of the Exit Support TrayClearing a Paper Jam Clearing a Staple Jam Message Problem Description Corrective Action Messages Displayed on the Touch Panel Change Drawer to Correct Limits Scanned has exceeded the limit Clearing a Paper Jam „ Locating a paper jam „ Clearing a paper jam ‰ Tips on removing the jammed paperClear the paper jam After clearing the jam, close all the opened covers ‰ If paper jams occur frequently Under the tray Lower the original feeder tray Close the upper cover Clearing a Paper Jam „ Paper jam in the drawer feeding portion „ Paper jam in the Large Capacity Feeder optionalClose the cover of the drawer feeding portion Open the Large Capacity paper feed cover „ Paper jam in the bypass tray „ Paper jam in the Paper Feed Pedestal optionalRemove the jammed paper Close the paper feed cover „ Paper jam in the automatic duplexing unit Unit.Remove the jammed paper while lifting up the transfer „ Paper jam on the paper transport pathOpen the automatic duplexing unit Remove the jammed paper „ Paper jam in the fuser unit Do not touch the fuser unit or the metal portion around it Remove paper that sticks out from the exit tray side Clearing a Paper Jam Close the Bridge Kit cover „ Paper jam in the Bridge Kit optionalRaise the lever and open the upper receiving tray Remove the jammed paper Open the Bridge Kit cover Open the Hole Punch Unit cover Holdingfinisher. the lever, open the upper receiving tray Remove the jammed paper When the Hole Punch Unit MJ-6101 is installed Lift up the Hole Punch Unit and remove the jammed paper Clearing a Paper Jam Clearing a Paper Jam Turn the left knob clockwise while pressing it Saddle stitch unit „ Paper jam in the Saddle Stitch Finisher MJ-1025 optional Separate the finisher from the equipment Close the front cover of the finisher Separate the finisher from the equipment Turn the green knob on the lower right side clockwise „ Paper jam in the Hanging Finisher MJ-1031 optional „ Clearing paper jams caused by a wrong paper size setting ‰ Jam when making copies or prints using a drawer Remove the jammed paper ‰ Jam when making copies or prints using the bypass tray Turn off the main power switch ‰ Jam when printing from the FAXDrawer button on the touch panel Clearing a Paper Jam „ Staple jam in a finisher ‰ Finisher MJ-1101 Clearing a Staple JamRemove the jammed staples ‰ Saddle Stitch Finisher MJ-1024 Lower the guide while holding the knob. a Stapling area On both sides ‰ Saddle Stitch Finisher MJ-1025Raise the guide while holding the knob Clearing a Staple Jam ‰ Hanging Finisher MJ-1031 Clearing a Staple Jam „ Staple jam in the saddle stitch unit Fit the staple cartridges Clearing a Staple Jam Replacing a Toner Cartridge Open the front cover Hold down the green lever Recommended toner cartridges Pull out the toner cartridge Clean the charger Close the front cover „ Replacing a Near Empty toner cartridge Press JOB Status Press the Toner tab See „ Refilling finisher staples ‰ Finisher MJ-1101 Refilling With StaplesFit a new staple case on the staple cartridge ‰ Saddle Stitch Finisher MJ-1024 Close the front cover of the finisher ‰ Saddle Stitch Finisher MJ-1025 Staple case Return the stapler unit to the finisher ‰ Hanging Finisher MJ-1031 Staple case „ Refilling saddle stitch unit staples Remove the empty staple cartridges Fit the new cartridges Close the front cover of the finisher Cleaning the Charger Open the front cover Clean the charger Cleaning the Hole Punch Dust Bin „ Hole Punch Unit MJ-6101 / MJ-6004„ Hole Punch Unit MJ-6005 Pull the hole punch dust box out of the Hole Punch Unit Cleaning the Hole Punch Dust Bin Removal and Installation of the Exit Support Tray Troubleshooting for Copying Copying Problems Copying Problems Problem Description Cause Corrective Action Copying Problems Page Print Job Problems Printer Driver ProblemsNetwork Connection Problems Client Problems Print Job Problems „ Clearing print job errors Problem Description Printer Driver Problems „ Cannot print port setting problems„ Cannot print Snmp Community Name problems „ Command line options not processed „ Retrieval of printer configuration failed „ Cannot print a job as expected using PS3 printer driver „ Cannot print with SMB print Network Connection Problems„ Cannot print properly with AppleTalk print Client Problems „ Checking the client status „ Startup page not printed Hardware Problems„ Print jobs not output Troubleshooting for Scanning Scanning Problems „ Cannot E-mail my scans Scanning Problems„ Cannot find the data saved in the shared folder Troubleshooting for e-Filing Filing Web Utility Problems „ e-Filing Web Utility terminates the session Filing Web Utility Problems„ Numerous sub windows repeatedly appear „ Error messages Message Corrective Action Filing Web Utility Problems Ldap Search and Authentication Problems Printing Problems Network RelatedNetwork Fax N/W-Fax Driver Problems Locating the Equipment in the Network Locating the Equipment in the Network „ Cannot locate the equipment in the network „ Cannot locate the equipment with Local Discovery „ Equipment does not respond to ping command Check the network settings following the checklist below Ldap Search and Authentication Problems „ Ldap authentication takes a long time Printing Problems Network Related „ IPP print in a Windows operating system environment „ Novell print in a NetWare environment „ Macintosh environment „ UNIX/Linux environment Network Fax N/W-Fax Driver Problems „ N/W-Fax Driver Installation Error Messages‰ Setup needs to copy Windows NT files ‰ Client software CD now required ‰ Location does not contain information about your hardware ‰ Problem with the current printer setup‰ This port is currently in use ‰ Fax transmission cannot be performed with a cover sheet Page Error Messages 106 Error Codes 110 104 Hardware Status Icons on TopAccess Device Tab Printer Error Paper Empty Error Messages TopAccess Message Corrective Action Documents in the Scan folder have been deleted by a user MFP Error Messages Error Codes „ Error codes on print jobs A2A1 „ Error codes on transmission and reception Device name 3D20 „ Error codes on scan jobs Save as File Store to e-Filing Perform the print with the administrator’s password. If When You Think Something Is Wrong With the Equipment 120 Regular Maintenance 122 When You Think Something Is Wrong With the Equipment „ General operations „ Originals and paper Guide Regular Maintenance Scanning area surface of the long rectangular glass Index Toner cartridge replacing User information DP-2090/2520/3000/3570/4570 OME080178B0 Multifunctional Digital Systems