Toshiba 355 Messages Displayed on the Touch Panel, Message Problem Description Corrective Action

1 TROUBLESHOOTING FOR THE HARDWARE

Messages Displayed on the Touch Panel

When a message appears on the touch panel, see the table below to solve the problem.

Message	Problem Description			Corrective Action
Close *** cover.	The cover indicated by *** is open.	Check the cover on the touch panel and close it.
Misfeed in ***	Paper jam has occurred inside the		Remove the jammed paper following the guidance
	equipment.		displayed on the touch panel.
			P.11 “Clearing a Paper Jam”
Check paper size setting on control	Paper jam has occurred because of		Just removing the jammed paper does not prevent
panel for drawer N	the mismatch between the paper size		another paper jam. Be sure to correctly register the
	placed in drawer N and the size		paper size in the equipment.
	registered for the drawer N in the		P.38 “Clearing paper jams caused by a wrong
	equipment.		paper size setting”
Wait (Performing Self-check)	The equipment is undergoing		Wait until the adjustment is completed and the
	maintenance to keep its imaging		message disappears.
	quality.
Check the original and set it again	The original is jammed inside of the		Remove the jammed original following the guidance
	Reversing Automatic Document		on the touch panel.
	Feeder (optional).		P.13 “Paper jam in the Reversing Automatic
			Document Feeder (optional) (Lower)”
	The direction or the size of the		Check the direction and the size of the original and
	original placed on the Reversing		then replace it on the Reversing Automatic Document
	Automatic Document Feeder is		Feeder. Then reattempt the operation.
	incorrect.
Change direction of original	The orientation of the original placed		Change the orientation of the original by 90 degrees
	on the original glass is incorrect.		and place it on the original glass.
Change from this mode	The number of originals to be		Ask your administrator for details of setting the limit for
Count over, cannot store anymore	scanned has exceeded the limit		the number of copies.
	specified with the department or user
	code during scanning.
READY (CHECK SADDLE STITCH	Staple jam has occurred in the stapler		Remove the jammed staples.
STAPLER)	of the saddle stitch unit.		P.50 “Staple jam in the saddle stitch unit”
READY (CHECK SADDLE STITCH	No staples are left in the stapler of the		Refill the staples.
STAPLER)	saddle stitch unit.		P.66 “Refilling saddle stitch unit staples”
READY (CHECK STAPLER)	Staple jam has occurred in the stapler		Remove the jammed staples.
	of the finisher.		P.43 “Clearing a Staple Jam”
READY (CHECK STAPLER)	No staples are left in the stapler of the		Refill the staples.
	finisher.		P.59 “Refilling With Staples”
READY (TONER NOT	The toner cartridge is not installed. Or		Install the toner cartridge correctly.
RECOGNIZED)	it is not installed correctly.		P.53 “Replacing a Toner Cartridge”
	A toner cartridge not recommended		Use a TOSHIBA-recommended toner cartridge.
	by TOSHIBA is being used.		P.53 “Replacing a Toner Cartridge”
READY (HOLE PUNCH DUST BIN IS	Hole punch dust bin is full of paper		Remove the paper punchings.
FULL)	punchings.		P.70 “Cleaning the Hole Punch Dust Bin”
READY (INNER TRAY FULL)	The exit tray of the equipment is full of		Remove the paper from the exit tray of the equipment.
	paper.
Cannot copy	The number of originals to be		Ask your administrator for details of setting the limit for
Check DEPARTMENT COUNTER	scanned has exceeded the limit		the number of copies.
	specified with the department code
	during scanning.
Add paper	No paper is left in a drawer or on the		Set paper in the drawer or on the bypass tray. The
	bypass tray.		touch panel indicates which drawer (or the bypass
			tray) has no paper.
			To set paper, refer to the Copying Guide.
Call for service	The equipment requires adjusting by		Contact your service representative with the error
	a service technician.		code displayed on the right side of the touch panel.
			Never attempt to repair, disassemble or modify
			the equipment by yourself.
			You could cause a fire or get an electric shock.
			Always contact your service representative for
			maintenance or repair of the internal parts of the
			equipment.

8 Messages Displayed on the Touch Panel