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1 TROUBLESHOOTING FOR THE HARDWARE
Messages Displayed on the Touch Panel
When a message appears on the touch panel, see the table below to solve the problem.
| Message | Problem Description |
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| Close *** cover. | The cover indicated by *** is open. | Check the cover on the touch panel and close it. |
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| Misfeed in *** | Paper jam has occurred inside the |
| Remove the jammed paper following the guidance |
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| equipment. |
| displayed on the touch panel. |
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| P.11 “Clearing a Paper Jam” |
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| Check paper size setting on control | Paper jam has occurred because of |
| Just removing the jammed paper does not prevent |
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| panel for drawer N | the mismatch between the paper size |
| another paper jam. Be sure to correctly register the |
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| placed in drawer N and the size |
| paper size in the equipment. |
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| registered for the drawer N in the |
| P.38 “Clearing paper jams caused by a wrong |
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| equipment. |
| paper size setting” |
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| Wait (Performing | The equipment is undergoing |
| Wait until the adjustment is completed and the |
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| maintenance to keep its imaging |
| message disappears. |
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| quality. |
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| Check the original and set it again | The original is jammed inside of the |
| Remove the jammed original following the guidance |
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| Reversing Automatic Document |
| on the touch panel. |
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| Feeder (optional). |
| P.13 “Paper jam in the Reversing Automatic |
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| Document Feeder (optional) (Lower)” |
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| The direction or the size of the |
| Check the direction and the size of the original and |
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| original placed on the Reversing |
| then replace it on the Reversing Automatic Document |
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| Automatic Document Feeder is |
| Feeder. Then reattempt the operation. |
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| incorrect. |
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| Change direction of original | The orientation of the original placed |
| Change the orientation of the original by 90 degrees |
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| on the original glass is incorrect. |
| and place it on the original glass. |
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| Change from this mode | The number of originals to be |
| Ask your administrator for details of setting the limit for |
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| Count over, cannot store anymore | scanned has exceeded the limit |
| the number of copies. |
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| specified with the department or user |
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| code during scanning. |
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| READY (CHECK SADDLE STITCH | Staple jam has occurred in the stapler |
| Remove the jammed staples. |
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| STAPLER) | of the saddle stitch unit. |
| P.50 “Staple jam in the saddle stitch unit” |
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| READY (CHECK SADDLE STITCH | No staples are left in the stapler of the |
| Refill the staples. |
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| STAPLER) | saddle stitch unit. |
| P.66 “Refilling saddle stitch unit staples” |
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| READY (CHECK STAPLER) | Staple jam has occurred in the stapler |
| Remove the jammed staples. |
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| of the finisher. |
| P.43 “Clearing a Staple Jam” |
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| READY (CHECK STAPLER) | No staples are left in the stapler of the |
| Refill the staples. |
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| finisher. |
| P.59 “Refilling With Staples” |
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| READY (TONER NOT | The toner cartridge is not installed. Or |
| Install the toner cartridge correctly. |
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| RECOGNIZED) | it is not installed correctly. |
| P.53 “Replacing a Toner Cartridge” |
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| A toner cartridge not recommended |
| Use a |
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| by TOSHIBA is being used. |
| P.53 “Replacing a Toner Cartridge” |
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| READY (HOLE PUNCH DUST BIN IS | Hole punch dust bin is full of paper |
| Remove the paper punchings. |
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| FULL) | punchings. |
| P.70 “Cleaning the Hole Punch Dust Bin” |
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| READY (INNER TRAY FULL) | The exit tray of the equipment is full of |
| Remove the paper from the exit tray of the equipment. |
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| paper. |
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| Cannot copy | The number of originals to be |
| Ask your administrator for details of setting the limit for |
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| Check DEPARTMENT COUNTER | scanned has exceeded the limit |
| the number of copies. |
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| specified with the department code |
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| during scanning. |
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| Add paper | No paper is left in a drawer or on the |
| Set paper in the drawer or on the bypass tray. The |
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| bypass tray. |
| touch panel indicates which drawer (or the bypass |
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| tray) has no paper. |
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| To set paper, refer to the Copying Guide. |
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| Call for service | The equipment requires adjusting by |
| Contact your service representative with the error |
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| a service technician. |
| code displayed on the right side of the touch panel. |
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| Never attempt to repair, disassemble or modify |
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| the equipment by yourself. |
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| You could cause a fire or get an electric shock. |
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| Always contact your service representative for |
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| maintenance or repair of the internal parts of the |
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| equipment. |
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