Locating the Equipment in the Network | Toshiba 255, 355, 455, 305

TROUBLESHOOTING FOR NETWORK
CONNECTIONS
This chapter describes how to troubleshoot the problems on network connections.
Locating the Equipment in the Network	92
Cannot locate the equipment in the network	92
Cannot locate the equipment with Local Discovery	93
Equipment does not respond to ping command	94
LDAP Search and Authentication Problems	95
Network shutdown occurs or touch panel disabled after LDAP search	95
LDAP authentication takes a long time	95
Printing Problems (Network Related)	96
SMB print and Point&Print in a Windows operating system environment	96
Raw TCP or LPR print in a Windows operating system environment	96
IPP print in a Windows operating system environment	97
Novell print in a NetWare environment	97
Macintosh environment	98
UNIX/Linux environment	98
Network Fax (N/W-Fax) Driver Problems	99
N/W-Fax Driver Installation Error Messages	99
N/W-Fax Driver General Errors	100

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Toshiba 255, 355, 455, 305, 205L manual Locating the Equipment in the Network, Ldap Search and Authentication Problems

Contents

Troubleshooting Guide Page Preface „ How to read this manual ‰ Symbols in this manual‰ Screens ‰ TrademarksPage Contents Troubleshooting for Scanning Checking the Equipment Status with TopAccess Contents Removal and Installation of the Exit Support Tray Cleaning the Charger Cleaning the Hole Punch Dust BinClearing a Paper Jam Clearing a Staple Jam Messages Displayed on the Touch Panel Message Problem Description Corrective Action Change Drawer to Correct Limits Scanned has exceeded the limit „ Locating a paper jam Clearing a Paper Jam ‰ Tips on removing the jammed paper „ Clearing a paper jamClear the paper jam After clearing the jam, close all the opened covers ‰ If paper jams occur frequently Lower the original feeder tray Close the upper cover Under the tray Clearing a Paper Jam „ Paper jam in the Large Capacity Feeder optional „ Paper jam in the drawer feeding portionClose the cover of the drawer feeding portion Open the Large Capacity paper feed cover „ Paper jam in the Paper Feed Pedestal optional „ Paper jam in the bypass trayRemove the jammed paper Close the paper feed cover „ Paper jam in the automatic duplexing unit „ Paper jam on the paper transport path Unit.Remove the jammed paper while lifting up the transferOpen the automatic duplexing unit Remove the jammed paper Do not touch the fuser unit or the metal portion around it „ Paper jam in the fuser unit Remove paper that sticks out from the exit tray side Clearing a Paper Jam „ Paper jam in the Bridge Kit optional Close the Bridge Kit coverRaise the lever and open the upper receiving tray Open the Hole Punch Unit cover Remove the jammed paper Open the Bridge Kit cover Holdingfinisher. the lever, open the upper receiving tray Remove the jammed paper When the Hole Punch Unit MJ-6101 is installed Lift up the Hole Punch Unit and remove the jammed paper Clearing a Paper Jam Clearing a Paper Jam Saddle stitch unit Turn the left knob clockwise while pressing it „ Paper jam in the Saddle Stitch Finisher MJ-1025 optional Separate the finisher from the equipment Close the front cover of the finisher Separate the finisher from the equipment Turn the green knob on the lower right side clockwise „ Paper jam in the Hanging Finisher MJ-1031 optional ‰ Jam when making copies or prints using a drawer „ Clearing paper jams caused by a wrong paper size setting Remove the jammed paper ‰ Jam when making copies or prints using the bypass tray ‰ Jam when printing from the FAX Turn off the main power switchDrawer button on the touch panel Clearing a Paper Jam Clearing a Staple Jam „ Staple jam in a finisher ‰ Finisher MJ-1101Remove the jammed staples ‰ Saddle Stitch Finisher MJ-1024 Lower the guide while holding the knob. a Stapling area ‰ Saddle Stitch Finisher MJ-1025 On both sidesRaise the guide while holding the knob Clearing a Staple Jam ‰ Hanging Finisher MJ-1031 Clearing a Staple Jam „ Staple jam in the saddle stitch unit Fit the staple cartridges Clearing a Staple Jam Replacing a Toner Cartridge Recommended toner cartridges Open the front cover Hold down the green lever Pull out the toner cartridge Close the front cover Clean the charger Press JOB Status Press the Toner tab „ Replacing a Near Empty toner cartridge See Refilling With Staples „ Refilling finisher staples ‰ Finisher MJ-1101Fit a new staple case on the staple cartridge ‰ Saddle Stitch Finisher MJ-1024 Close the front cover of the finisher ‰ Saddle Stitch Finisher MJ-1025 Return the stapler unit to the finisher Staple case ‰ Hanging Finisher MJ-1031 Staple case „ Refilling saddle stitch unit staples Fit the new cartridges Remove the empty staple cartridges Close the front cover of the finisher Open the front cover Clean the charger Cleaning the Charger „ Hole Punch Unit MJ-6101 / MJ-6004 Cleaning the Hole Punch Dust Bin„ Hole Punch Unit MJ-6005 Pull the hole punch dust box out of the Hole Punch Unit Cleaning the Hole Punch Dust Bin Removal and Installation of the Exit Support Tray Copying Problems Troubleshooting for Copying Problem Description Cause Corrective Action Copying Problems Copying Problems Page Printer Driver Problems Print Job ProblemsNetwork Connection Problems Client Problems „ Clearing print job errors Print Job Problems Problem Description „ Cannot print port setting problems Printer Driver Problems„ Cannot print Snmp Community Name problems „ Command line options not processed „ Cannot print a job as expected using PS3 printer driver „ Retrieval of printer configuration failed Network Connection Problems „ Cannot print with SMB print„ Cannot print properly with AppleTalk print „ Checking the client status Client Problems Hardware Problems „ Startup page not printed„ Print jobs not output Scanning Problems Troubleshooting for Scanning Scanning Problems „ Cannot E-mail my scans„ Cannot find the data saved in the shared folder Filing Web Utility Problems Troubleshooting for e-Filing Filing Web Utility Problems „ e-Filing Web Utility terminates the session„ Numerous sub windows repeatedly appear Message Corrective Action „ Error messages Filing Web Utility Problems Printing Problems Network Related Ldap Search and Authentication ProblemsNetwork Fax N/W-Fax Driver Problems Locating the Equipment in the Network „ Cannot locate the equipment in the network Locating the Equipment in the Network „ Cannot locate the equipment with Local Discovery Check the network settings following the checklist below „ Equipment does not respond to ping command „ Ldap authentication takes a long time Ldap Search and Authentication Problems Printing Problems Network Related „ Novell print in a NetWare environment „ IPP print in a Windows operating system environment „ UNIX/Linux environment „ Macintosh environment „ N/W-Fax Driver Installation Error Messages Network Fax N/W-Fax Driver Problems‰ Setup needs to copy Windows NT files ‰ Client software CD now required ‰ Problem with the current printer setup ‰ Location does not contain information about your hardware‰ This port is currently in use ‰ Fax transmission cannot be performed with a cover sheet Page 104 Error Messages 106 Error Codes 110 Printer Error Hardware Status Icons on TopAccess Device Tab Paper Empty TopAccess Message Corrective Action Error Messages Documents in the Scan folder have been deleted by a user MFP Error Messages „ Error codes on print jobs Error Codes A2A1 „ Error codes on transmission and reception Device name 3D20 „ Error codes on scan jobs Save as File Store to e-Filing Perform the print with the administrator’s password. If Regular Maintenance 122 When You Think Something Is Wrong With the Equipment 120 „ General operations When You Think Something Is Wrong With the Equipment Guide „ Originals and paper Scanning area surface of the long rectangular glass Regular Maintenance Index Toner cartridge replacing User information DP-2090/2520/3000/3570/4570 OME080178B0 Multifunctional Digital Systems