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Toshiba 305, 355, 455, 255, 205L manual Printer Driver Problems, „ Cannot print port setting problems

Models: 305 205L 355 255 455

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3 TROUBLESHOOTING FOR PRINTING

Printer Driver Problems

This section describes the troubleshooting for the printer drivers.

For the error messages that appear during the installation of the printer drivers, refer to the Software Installation Guide.

Cannot print (port setting problems)

Problem Description

I cannot perform printing with the equipment.

Corrective Action

If the printer driver on the client computer points to a wrong network port, jobs neither appear in the current jobs queue nor are printed. Fix the problem following the procedure below:

1.Open the Printers folder from the Control Panel.

2.Right-click the printer driver icon.

3.Select Properties from the shortcut menu.

4.Select the [Ports] tab.

5.Make sure that the path to the printer and the device name are correct. \\<device name>\print

<device name> is the same as the device name set from the touch panel. “print” may be “pcl6” or “ps3” depending on the printer driver you use.

6.Click the [General] Tab and click [Print Test Page] to confirm that the settings are correct.

Cannot print (SNMP Community Name problems)

Problem Description

I cannot perform printing with the equipment.

Corrective Action

Check if the SNMP community names are the same in the following 3 settings.

yEquipment

yTCP/IP port of the [Ports] tab in the printer driver

y[SNMP Settings] dialog box of the [Configuration] tab in the printer driver

Command line options not processed

Problem Description

All the print options are sent to the equipment at the beginning of the print job. If the print file already contains print commands, they overwrite the command line options you set. For example, if the print file specifies Letter paper, and you specify A4 paper with the lp command, the document is printed on Letter size paper.

Corrective Action

Change the properties of the document you intend to print to create another print file. Submit the print job using the lp command without setting additional parameters.

80 Printer Driver Problems

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Toshiba 305 Printer Driver Problems, „ Cannot print port setting problems, „ Cannot print Snmp Community Name problems

Contents

Troubleshooting Guide Page ‰ Screens „ How to read this manual ‰ Symbols in this manualPreface ‰ TrademarksPage Contents Troubleshooting for Scanning Checking the Equipment Status with TopAccess Contents Clearing a Paper Jam Cleaning the Charger Cleaning the Hole Punch Dust BinRemoval and Installation of the Exit Support Tray Clearing a Staple JamMessage Problem Description Corrective Action Messages Displayed on the Touch PanelChange Drawer to Correct Limits Scanned has exceeded the limit Clearing a Paper Jam „ Locating a paper jamClear the paper jam „ Clearing a paper jam‰ Tips on removing the jammed paper After clearing the jam, close all the opened covers‰ If paper jams occur frequently Under the tray Lower the original feeder tray Close the upper coverClearing a Paper Jam Close the cover of the drawer feeding portion „ Paper jam in the drawer feeding portion„ Paper jam in the Large Capacity Feeder optional Open the Large Capacity paper feed cover„ Paper jam in the bypass tray „ Paper jam in the Paper Feed Pedestal optionalRemove the jammed paper Close the paper feed cover „ Paper jam in the automatic duplexing unit Unit.Remove the jammed paper while lifting up the transfer „ Paper jam on the paper transport pathOpen the automatic duplexing unit Remove the jammed paper „ Paper jam in the fuser unit Do not touch the fuser unit or the metal portion around itRemove paper that sticks out from the exit tray side Clearing a Paper Jam Close the Bridge Kit cover „ Paper jam in the Bridge Kit optionalRaise the lever and open the upper receiving tray Remove the jammed paper Open the Bridge Kit cover Open the Hole Punch Unit coverHoldingfinisher. the lever, open the upper receiving tray Remove the jammed paper When the Hole Punch Unit MJ-6101 is installed Lift up the Hole Punch Unit and remove the jammed paper Clearing a Paper Jam Clearing a Paper Jam Turn the left knob clockwise while pressing it Saddle stitch unit„ Paper jam in the Saddle Stitch Finisher MJ-1025 optional Separate the finisher from the equipment Close the front cover of the finisher Separate the finisher from the equipment Turn the green knob on the lower right side clockwise „ Paper jam in the Hanging Finisher MJ-1031 optional „ Clearing paper jams caused by a wrong paper size setting ‰ Jam when making copies or prints using a drawerRemove the jammed paper ‰ Jam when making copies or prints using the bypass tray Turn off the main power switch ‰ Jam when printing from the FAXDrawer button on the touch panel Clearing a Paper Jam „ Staple jam in a finisher ‰ Finisher MJ-1101 Clearing a Staple JamRemove the jammed staples ‰ Saddle Stitch Finisher MJ-1024 Lower the guide while holding the knob. a Stapling area On both sides ‰ Saddle Stitch Finisher MJ-1025Raise the guide while holding the knob Clearing a Staple Jam ‰ Hanging Finisher MJ-1031 Clearing a Staple Jam „ Staple jam in the saddle stitch unit Fit the staple cartridges Clearing a Staple Jam Replacing a Toner Cartridge Open the front cover Hold down the green lever Recommended toner cartridgesPull out the toner cartridge Clean the charger Close the front cover„ Replacing a Near Empty toner cartridge Press JOB Status Press the Toner tabSee „ Refilling finisher staples ‰ Finisher MJ-1101 Refilling With StaplesFit a new staple case on the staple cartridge ‰ Saddle Stitch Finisher MJ-1024 Close the front cover of the finisher ‰ Saddle Stitch Finisher MJ-1025 Staple case Return the stapler unit to the finisher‰ Hanging Finisher MJ-1031 Staple case „ Refilling saddle stitch unit staples Remove the empty staple cartridges Fit the new cartridgesClose the front cover of the finisher Cleaning the Charger Open the front cover Clean the charger„ Hole Punch Unit MJ-6005 Cleaning the Hole Punch Dust Bin„ Hole Punch Unit MJ-6101 / MJ-6004 Pull the hole punch dust box out of the Hole Punch UnitCleaning the Hole Punch Dust Bin Removal and Installation of the Exit Support Tray Troubleshooting for Copying Copying ProblemsCopying Problems Problem Description Cause Corrective ActionCopying Problems Page Network Connection Problems Print Job ProblemsPrinter Driver Problems Client ProblemsPrint Job Problems „ Clearing print job errorsProblem Description „ Cannot print Snmp Community Name problems Printer Driver Problems„ Cannot print port setting problems „ Command line options not processed„ Retrieval of printer configuration failed „ Cannot print a job as expected using PS3 printer driver„ Cannot print with SMB print Network Connection Problems„ Cannot print properly with AppleTalk print Client Problems „ Checking the client status„ Startup page not printed Hardware Problems„ Print jobs not output Troubleshooting for Scanning Scanning Problems„ Cannot E-mail my scans Scanning Problems„ Cannot find the data saved in the shared folder Troubleshooting for e-Filing Filing Web Utility Problems„ e-Filing Web Utility terminates the session Filing Web Utility Problems„ Numerous sub windows repeatedly appear „ Error messages Message Corrective ActionFiling Web Utility Problems Network Fax N/W-Fax Driver Problems Ldap Search and Authentication ProblemsPrinting Problems Network Related Locating the Equipment in the NetworkLocating the Equipment in the Network „ Cannot locate the equipment in the network„ Cannot locate the equipment with Local Discovery „ Equipment does not respond to ping command Check the network settings following the checklist belowLdap Search and Authentication Problems „ Ldap authentication takes a long timePrinting Problems Network Related „ IPP print in a Windows operating system environment „ Novell print in a NetWare environment„ Macintosh environment „ UNIX/Linux environment‰ Setup needs to copy Windows NT files Network Fax N/W-Fax Driver Problems„ N/W-Fax Driver Installation Error Messages ‰ Client software CD now required‰ Location does not contain information about your hardware ‰ Problem with the current printer setup‰ This port is currently in use ‰ Fax transmission cannot be performed with a cover sheet Page Error Messages 106 Error Codes 110 104Hardware Status Icons on TopAccess Device Tab Printer ErrorPaper Empty Error Messages TopAccess Message Corrective ActionDocuments in the Scan folder have been deleted by a user MFP Error Messages Error Codes „ Error codes on print jobsA2A1 „ Error codes on transmission and reception Device name 3D20 „ Error codes on scan jobs Save as File Store to e-Filing Perform the print with the administrator’s password. If When You Think Something Is Wrong With the Equipment 120 Regular Maintenance 122When You Think Something Is Wrong With the Equipment „ General operations„ Originals and paper GuideRegular Maintenance Scanning area surface of the long rectangular glassIndex Toner cartridge replacing User information DP-2090/2520/3000/3570/4570 OME080178B0 Multifunctional Digital Systems