Useful Information
Troubleshooting
If you still have difficulties after following the instructions in this section, disconnect the base unit’s AC adaptor and turn off the handset, then reconnect the base unit’s AC adaptor and turn on the handset.
General use
Problem | Cause/solution |
The handset does not | L The battery is empty or too weak to turn on the |
automatically turn on after | power. Place the handset on the base unit or |
installing/replacing batteries. | charger, and let it charge. |
The unit does not work. | L Make sure the batteries are installed correctly |
| (page 8). |
| L Fully charge the batteries (page 8). |
| L Check the connections (page 8). |
| L Unplug the base unit’s AC adaptor to reset the |
| unit and turn off the handset. Reconnect the |
| adaptor, turn on the handset and try again. |
| L The handset has not been registered to the |
| base unit. Register the handset (page 23). |
I cannot hear a dial tone. | L Make sure that you are using the supplied |
| telephone line cord. Your old telephone line |
| cord may have a different wiring configuration. |
| L The base unit’s AC adaptor or telephone line |
| cord is not connected. Check the connections. |
| L If you are using a splitter to connect the unit, |
| remove the splitter and connect the unit to the |
| wall jack directly. If the unit operates properly, |
| check the splitter. |
| L Disconnect the base unit from the telephone |
| line and connect the line to a known working |
| telephone. If the working telephone operates |
| properly, contact our service personnel to |
| have the unit repaired. If the working |
| telephone does not operate properly, contact |
| your service provider/telephone company. |
39
