TG6411-6421BX(e).book Page 43 Monday, April 27, 2009 3:13 PM

 

 

Useful Information

 

 

 

Answering system (KX-TG6421)

 

 

 

 

Problem

 

Cause/solution

The unit does not record new

 

L The answering system is turned off. Turn it on

messages.

 

(page 27).

 

 

L The message memory is full. Erase

 

 

unnecessary messages (page 29).

 

 

L The recording time is set to Greeting

 

 

Only. Change the setting (page 32).

 

 

L If your own greeting message is not recorded

 

 

properly, callers are unable to leave a

 

 

message. Record your own greeting message

 

 

again (page 28).

 

 

L If you subscribe to a voice mail service,

 

 

messages are recorded by your service

 

 

provider/telephone company, not your

 

 

telephone. Change the unit’s number of rings

 

 

setting or contact your service provider/

 

 

telephone company (page 31).

My own greeting message

 

L Record your own greeting message again

cannot be properly heard.

 

(page 28).

I cannot operate the answering

L Someone is using the unit. Wait for the other

system.

 

user to finish.

 

 

L A caller is leaving a message. Wait for the

 

 

caller to finish.

 

 

L The handset is too far from the base unit.

 

 

Move closer.

I cannot operate the answering

L You are entering the wrong remote access

system remotely.

 

code. If you have forgotten your remote

 

 

access code, enter the remote access code

 

 

setting to check your current code (page 30).

 

 

L Press each key firmly.

 

 

L The answering system is turned off. Turn it on

 

 

(page 31).

 

 

L You are using a rotary/pulse telephone. Try

 

 

again using a touch-tone phone.

While recording a greeting

 

L A call is being received. Answer the call and

message or listening to

 

try again later.

messages, the unit rings and

 

 

the operation stops.

 

 

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Panasonic KX-TG6421BX operating instructions Unit does not record new