7 CHECKING THE EQUIPMENT STATUS WITH TopAccess
Error Code | Problem Description | Corrective Action |
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| Insufficient Memory. | Turn the power OFF and then back ON. Retry the scan. |
2B90 |
| If the error still occurs, contact your service |
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| representative. |
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| Invalid Box password specified. | Make sure that the password is correct and retry the |
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| scan, or reset the password and retry the scan. When |
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| this error occurs for the print of the data in the |
2BA0 |
| perform the print with the administrator’s password. If |
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| the recovery is still not completed or in case of invalid |
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| password for the operation other printing (opening the |
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| file, etc.), contact your service representative. |
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2BA1 | Incorrect paper size or color mode | This size or color mode is not supported by |
| Check the paper size or color mode. | |
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2BB0 | Job canceled | (Job was canceled.) |
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2BB1 | Power failure occurred | Make sure that the power cable is connected properly |
| and it is inserted securely. Resend the job. | |
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| System fatal error. | Turn the power OFF and then back ON. Retry the scan. |
2BC0 |
| If the error still occurs, contact your service |
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| representative. |
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| Failed to acquire resource. | Turn the power OFF and then back ON. Retry the scan. |
2BC1 |
| If the error still occurs, contact your service |
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| representative. |
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2BD0 | Power failure occurred during restoring. | Make sure that the power cable is connected properly |
| and it is inserted securely. Resend the job. | |
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| |
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2BE0 | Failed to obtain the machine parameters. | Turn the power OFF and then back ON. Retry the scan. |
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2BF0 | Reached the maximum number of pages. | Reduce the pages and print again. |
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2BF1 | Reached the maximum number of documents. | Delete the documents from the boxes or folders. |
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2BF2 | Reached the maximum number of folders. | Delete the folders from the boxes. |
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Network Settings |
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| Syntax error, command unrecognized | Check whether the Terminal mail address and |
2500 |
| Destination mail address are correct. Check whether |
| the mail server is operating properly. Turn the power | |
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| |
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| OFF and then back ON. Perform the job in error again. |
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| Syntax error in parameters or arguments | Check whether the mail server is operating properly. |
2501 |
| Turn the power OFF and then back ON. |
| Perform the job in error again. If the error still occurs, | |
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| |
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| contact your service representative. |
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| Bad sequence of commands | Check whether the mail server is operating properly. |
2503 |
| Turn the power OFF and then back ON. |
| Perform the job in error again. If the error still occurs, | |
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| |
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| contact your service representative. |
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| Command parameter not implemented | Check whether the mail server is operating properly. |
2504 |
| Turn the power OFF and then back ON. |
| Perform the job in error again. If the error still occurs, | |
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| |
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| contact your service representative. |
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| Mailbox unavailable | Confirm that the destination Email addresses are |
2550 |
| correct. |
| Check the access privilege for the mailbox in the mail | |
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| server. |
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| User not local | Confirm that the destination Email addresses are |
2551 |
| correct. |
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| Check whether the mail server is operating properly. |
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| Insufficient system storage | File is too large for mailbox. Confirm the mailbox size |
2552 |
| on the mail server. Transmit again in text mode or with a |
| lower resolution. If the error still occurs, divide the | |
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| document and transmit again. |
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2553 | Mailbox name not allowed | Check if there is an illegal character in the mail box |
| name in the mail server. | |
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