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Toshiba
455, 355, 305, 255, 205L
manual
Troubleshooting Guide
Models:
305
205L
355
255
455
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Troubleshooting
Error messages
Clearing print job errors
Maintenance
Copying Problems
Clean the charger
Turn off the main power switch
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MULTIFUNCTIONAL DIGITAL SYSTEMS
Troubleshooting Guide
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Contents
Troubleshooting Guide
Page
Preface
How to read this manual Symbols in this manual
Screens
Trademarks
Page
Contents
Troubleshooting for Scanning
Checking the Equipment Status with TopAccess
Contents
Removal and Installation of the Exit Support Tray
Cleaning the Charger Cleaning the Hole Punch Dust Bin
Clearing a Paper Jam
Clearing a Staple Jam
Messages Displayed on the Touch Panel
Message Problem Description Corrective Action
Change Drawer to Correct
Limits Scanned has exceeded the limit
Locating a paper jam
Clearing a Paper Jam
Tips on removing the jammed paper
Clearing a paper jam
Clear the paper jam
After clearing the jam, close all the opened covers
If paper jams occur frequently
Lower the original feeder tray Close the upper cover
Under the tray
Clearing a Paper Jam
Paper jam in the Large Capacity Feeder optional
Paper jam in the drawer feeding portion
Close the cover of the drawer feeding portion
Open the Large Capacity paper feed cover
Paper jam in the bypass tray
Paper jam in the Paper Feed Pedestal optional
Remove the jammed paper Close the paper feed cover
Paper jam in the automatic duplexing unit
Unit.Remove the jammed paper while lifting up the transfer
Paper jam on the paper transport path
Open the automatic duplexing unit Remove the jammed paper
Do not touch the fuser unit or the metal portion around it
Paper jam in the fuser unit
Remove paper that sticks out from the exit tray side
Clearing a Paper Jam
Close the Bridge Kit cover
Paper jam in the Bridge Kit optional
Raise the lever and open the upper receiving tray
Open the Hole Punch Unit cover
Remove the jammed paper Open the Bridge Kit cover
Holdingfinisher. the lever, open the upper receiving tray
Remove the jammed paper
When the Hole Punch Unit MJ-6101 is installed
Lift up the Hole Punch Unit and remove the jammed paper
Clearing a Paper Jam
Clearing a Paper Jam
Saddle stitch unit
Turn the left knob clockwise while pressing it
Paper jam in the Saddle Stitch Finisher MJ-1025 optional
Separate the finisher from the equipment
Close the front cover of the finisher
Separate the finisher from the equipment
Turn the green knob on the lower right side clockwise
Paper jam in the Hanging Finisher MJ-1031 optional
Jam when making copies or prints using a drawer
Clearing paper jams caused by a wrong paper size setting
Remove the jammed paper
Jam when making copies or prints using the bypass tray
Turn off the main power switch
Jam when printing from the FAX
Drawer button on the touch panel
Clearing a Paper Jam
Staple jam in a finisher Finisher MJ-1101
Clearing a Staple Jam
Remove the jammed staples
Saddle Stitch Finisher MJ-1024
Lower the guide while holding the knob. a Stapling area
On both sides
Saddle Stitch Finisher MJ-1025
Raise the guide while holding the knob
Clearing a Staple Jam
Hanging Finisher MJ-1031
Clearing a Staple Jam
Staple jam in the saddle stitch unit
Fit the staple cartridges
Clearing a Staple Jam
Replacing a Toner Cartridge
Recommended toner cartridges
Open the front cover Hold down the green lever
Pull out the toner cartridge
Close the front cover
Clean the charger
Press JOB Status Press the Toner tab
Replacing a Near Empty toner cartridge
See
Refilling finisher staples Finisher MJ-1101
Refilling With Staples
Fit a new staple case on the staple cartridge
Saddle Stitch Finisher MJ-1024
Close the front cover of the finisher
Saddle Stitch Finisher MJ-1025
Return the stapler unit to the finisher
Staple case
Hanging Finisher MJ-1031
Staple case
Refilling saddle stitch unit staples
Fit the new cartridges
Remove the empty staple cartridges
Close the front cover of the finisher
Open the front cover Clean the charger
Cleaning the Charger
Hole Punch Unit MJ-6101 / MJ-6004
Cleaning the Hole Punch Dust Bin
Hole Punch Unit MJ-6005
Pull the hole punch dust box out of the Hole Punch Unit
Cleaning the Hole Punch Dust Bin
Removal and Installation of the Exit Support Tray
Copying Problems
Troubleshooting for Copying
Problem Description Cause Corrective Action
Copying Problems
Copying Problems
Page
Printer Driver Problems
Print Job Problems
Network Connection Problems
Client Problems
Clearing print job errors
Print Job Problems
Problem Description
Cannot print port setting problems
Printer Driver Problems
Cannot print Snmp Community Name problems
Command line options not processed
Cannot print a job as expected using PS3 printer driver
Retrieval of printer configuration failed
Cannot print with SMB print
Network Connection Problems
Cannot print properly with AppleTalk print
Checking the client status
Client Problems
Startup page not printed
Hardware Problems
Print jobs not output
Scanning Problems
Troubleshooting for Scanning
Cannot E-mail my scans
Scanning Problems
Cannot find the data saved in the shared folder
Filing Web Utility Problems
Troubleshooting for e-Filing
e-Filing Web Utility terminates the session
Filing Web Utility Problems
Numerous sub windows repeatedly appear
Message Corrective Action
Error messages
Filing Web Utility Problems
Printing Problems Network Related
Ldap Search and Authentication Problems
Network Fax N/W-Fax Driver Problems
Locating the Equipment in the Network
Cannot locate the equipment in the network
Locating the Equipment in the Network
Cannot locate the equipment with Local Discovery
Check the network settings following the checklist below
Equipment does not respond to ping command
Ldap authentication takes a long time
Ldap Search and Authentication Problems
Printing Problems Network Related
Novell print in a NetWare environment
IPP print in a Windows operating system environment
UNIX/Linux environment
Macintosh environment
N/W-Fax Driver Installation Error Messages
Network Fax N/W-Fax Driver Problems
Setup needs to copy Windows NT files
Client software CD now required
Location does not contain information about your hardware
Problem with the current printer setup
This port is currently in use
Fax transmission cannot be performed with a cover sheet
Page
104
Error Messages 106 Error Codes 110
Printer Error
Hardware Status Icons on TopAccess Device Tab
Paper Empty
TopAccess Message Corrective Action
Error Messages
Documents in the Scan folder have been deleted by a user
MFP
Error Messages
Error codes on print jobs
Error Codes
A2A1
Error codes on transmission and reception
Device name
3D20
Error codes on scan jobs
Save as File
Store to e-Filing
Perform the print with the administrator’s password. If
Regular Maintenance 122
When You Think Something Is Wrong With the Equipment 120
General operations
When You Think Something Is Wrong With the Equipment
Guide
Originals and paper
Scanning area surface of the long rectangular glass
Regular Maintenance
Index
Toner cartridge replacing User information
DP-2090/2520/3000/3570/4570 OME080178B0
Multifunctional Digital Systems
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