Toshiba Error Code List: Understanding 2C69 Toshiba Error and More

7 CHECKING THE EQUIPMENT STATUS WITH TopAccess

Error codes on scan jobs

The error indications on scan jobs are done as follows:

yOn TopAccess log list, messages indicating the status are displayed.

yOn the touch panel of the equipment, error codes are displayed. See the listings below.

Error Code	Problem Description	Corrective Action

Email

2C10, 2C12,	Illegal Job status	A system error has occurred during sending of an
2C13,		email. Retry it. If the error still occurs, contact your
2C20-2C22		service representative.

	Not enough memory	When there are running jobs, perform the job in error
2C11, 2C62		again after the completion of the running jobs. If the
2C11, 2C62		error still occurs, turn the power OFF and then back
		error still occurs, turn the power OFF and then back
		ON, and perform the job again.

2C14	Invalid parameter specified	Make sure that you specify the settings correctly and try
2C14		again.
		again.

2C15	Message size exceeded limit or maximum size	You are sending too many documents at a time. Send
2C15		your documents separately.
		your documents separately.

	Disk access error	When there are running jobs, perform the job in error
2C30-2C33		again after the completion of the running jobs. If the
2C30-2C33		error still occurs, turn the power OFF and then back
		error still occurs, turn the power OFF and then back
		ON, and perform the job again.

	Failed to convert image file format	When this error occurs by converting the Slim PDF
		format, retry the scan. If the error still occurs, specify
		the general PDF format.
2C40		When this error occurs by converting other than the
		Slim PDF format, turn the power OFF and then back
		ON. Then retry the scan. If the error still occurs, contact
		your service representative.

2C43	Encryption error. Failed to create a file	If the error still occurs after retrying, turn the power OFF
2C43		and then back ON. Then retry it.
		and then back ON. Then retry it.

	Creating a file was not allowed.	Creating an unencrypted file was not allowed.
2C44		Configure the encryption settings and retry the failed
2C44		job.
		job.
		To create an unencrypted file, consult the administrator.

	Failed to read Address Book	Turn the power OFF and then back ON. Retry the job in
2C61		error. Reset the data in the Address Book and retry it. If
2C61		the error still occurs, contact your service
		the error still occurs, contact your service
		representative.

2C63, 2C64	Invalid Domain Address	Ask your administrator to set the IP address.

2C65, 2C66,	Failed to connect to SMTP server	Make sure that the SMTP server is correctly working or
2C69		the SMTP server address has been set correctly.

	Failed to send E-Mail message	Turn the power OFF and then back ON. Retry the scan.
2C6A		If the error still occurs, contact your service
		representative.

	Invalid address specified in From: field	Ask your administrator to check the SMTP
		Authentication method or if there is an illegal character
2C6B		in the Terminal mail address. Set the correct SMTP
		Authentication method or delete the illegal character in
		the Terminal mail address.

	Invalid address specified in To: field	Make sure that there is an illegal character in the
2C6C		Destination mail address. Delete the illegal character
2C6C		and reset the appropriate Destination mail address,
		and reset the appropriate Destination mail address,
		then retry it.

	NIC system error	Turn the power OFF and then back ON. Retry the scan.
2C6D		If the error still occurs, contact your service
		representative.

2C70	SMTP service is not available	Ask your administrator whether the SMTP service is
2C70		enabled.
		enabled.

Error Codes 115

Image 117

Toshiba 305, 355, 455, 255, 205L manual „ Error codes on scan jobs

Contents

Troubleshooting Guide Page Preface „ How to read this manual ‰ Symbols in this manual‰ Screens ‰ TrademarksPage Contents Troubleshooting for Scanning Checking the Equipment Status with TopAccess Contents Removal and Installation of the Exit Support Tray Cleaning the Charger Cleaning the Hole Punch Dust BinClearing a Paper Jam Clearing a Staple Jam Messages Displayed on the Touch Panel Message Problem Description Corrective Action Change Drawer to Correct Limits Scanned has exceeded the limit „ Locating a paper jam Clearing a Paper Jam ‰ Tips on removing the jammed paper „ Clearing a paper jamClear the paper jam After clearing the jam, close all the opened covers ‰ If paper jams occur frequently Lower the original feeder tray Close the upper cover Under the tray Clearing a Paper Jam „ Paper jam in the Large Capacity Feeder optional „ Paper jam in the drawer feeding portionClose the cover of the drawer feeding portion Open the Large Capacity paper feed cover „ Paper jam in the Paper Feed Pedestal optional „ Paper jam in the bypass trayRemove the jammed paper Close the paper feed cover „ Paper jam in the automatic duplexing unit „ Paper jam on the paper transport path Unit.Remove the jammed paper while lifting up the transferOpen the automatic duplexing unit Remove the jammed paper Do not touch the fuser unit or the metal portion around it „ Paper jam in the fuser unit Remove paper that sticks out from the exit tray side Clearing a Paper Jam „ Paper jam in the Bridge Kit optional Close the Bridge Kit coverRaise the lever and open the upper receiving tray Open the Hole Punch Unit cover Remove the jammed paper Open the Bridge Kit cover Holdingfinisher. the lever, open the upper receiving tray Remove the jammed paper When the Hole Punch Unit MJ-6101 is installed Lift up the Hole Punch Unit and remove the jammed paper Clearing a Paper Jam Clearing a Paper Jam Saddle stitch unit Turn the left knob clockwise while pressing it „ Paper jam in the Saddle Stitch Finisher MJ-1025 optional Separate the finisher from the equipment Close the front cover of the finisher Separate the finisher from the equipment Turn the green knob on the lower right side clockwise „ Paper jam in the Hanging Finisher MJ-1031 optional ‰ Jam when making copies or prints using a drawer „ Clearing paper jams caused by a wrong paper size setting Remove the jammed paper ‰ Jam when making copies or prints using the bypass tray ‰ Jam when printing from the FAX Turn off the main power switchDrawer button on the touch panel Clearing a Paper Jam Clearing a Staple Jam „ Staple jam in a finisher ‰ Finisher MJ-1101Remove the jammed staples ‰ Saddle Stitch Finisher MJ-1024 Lower the guide while holding the knob. a Stapling area ‰ Saddle Stitch Finisher MJ-1025 On both sidesRaise the guide while holding the knob Clearing a Staple Jam ‰ Hanging Finisher MJ-1031 Clearing a Staple Jam „ Staple jam in the saddle stitch unit Fit the staple cartridges Clearing a Staple Jam Replacing a Toner Cartridge Recommended toner cartridges Open the front cover Hold down the green lever Pull out the toner cartridge Close the front cover Clean the charger Press JOB Status Press the Toner tab „ Replacing a Near Empty toner cartridge See Refilling With Staples „ Refilling finisher staples ‰ Finisher MJ-1101Fit a new staple case on the staple cartridge ‰ Saddle Stitch Finisher MJ-1024 Close the front cover of the finisher ‰ Saddle Stitch Finisher MJ-1025 Return the stapler unit to the finisher Staple case ‰ Hanging Finisher MJ-1031 Staple case „ Refilling saddle stitch unit staples Fit the new cartridges Remove the empty staple cartridges Close the front cover of the finisher Open the front cover Clean the charger Cleaning the Charger „ Hole Punch Unit MJ-6101 / MJ-6004 Cleaning the Hole Punch Dust Bin„ Hole Punch Unit MJ-6005 Pull the hole punch dust box out of the Hole Punch Unit Cleaning the Hole Punch Dust Bin Removal and Installation of the Exit Support Tray Copying Problems Troubleshooting for Copying Problem Description Cause Corrective Action Copying Problems Copying Problems Page Printer Driver Problems Print Job ProblemsNetwork Connection Problems Client Problems „ Clearing print job errors Print Job Problems Problem Description „ Cannot print port setting problems Printer Driver Problems„ Cannot print Snmp Community Name problems „ Command line options not processed „ Cannot print a job as expected using PS3 printer driver „ Retrieval of printer configuration failed Network Connection Problems „ Cannot print with SMB print„ Cannot print properly with AppleTalk print „ Checking the client status Client Problems Hardware Problems „ Startup page not printed„ Print jobs not output Scanning Problems Troubleshooting for Scanning Scanning Problems „ Cannot E-mail my scans„ Cannot find the data saved in the shared folder Filing Web Utility Problems Troubleshooting for e-Filing Filing Web Utility Problems „ e-Filing Web Utility terminates the session„ Numerous sub windows repeatedly appear Message Corrective Action „ Error messages Filing Web Utility Problems Printing Problems Network Related Ldap Search and Authentication ProblemsNetwork Fax N/W-Fax Driver Problems Locating the Equipment in the Network „ Cannot locate the equipment in the network Locating the Equipment in the Network „ Cannot locate the equipment with Local Discovery Check the network settings following the checklist below „ Equipment does not respond to ping command „ Ldap authentication takes a long time Ldap Search and Authentication Problems Printing Problems Network Related „ Novell print in a NetWare environment „ IPP print in a Windows operating system environment „ UNIX/Linux environment „ Macintosh environment „ N/W-Fax Driver Installation Error Messages Network Fax N/W-Fax Driver Problems‰ Setup needs to copy Windows NT files ‰ Client software CD now required ‰ Problem with the current printer setup ‰ Location does not contain information about your hardware‰ This port is currently in use ‰ Fax transmission cannot be performed with a cover sheet Page 104 Error Messages 106 Error Codes 110 Printer Error Hardware Status Icons on TopAccess Device Tab Paper Empty TopAccess Message Corrective Action Error Messages Documents in the Scan folder have been deleted by a user MFP Error Messages „ Error codes on print jobs Error Codes A2A1 „ Error codes on transmission and reception Device name 3D20 „ Error codes on scan jobs Save as File Store to e-Filing Perform the print with the administrator’s password. If Regular Maintenance 122 When You Think Something Is Wrong With the Equipment 120 „ General operations When You Think Something Is Wrong With the Equipment Guide „ Originals and paper Scanning area surface of the long rectangular glass Regular Maintenance Index Toner cartridge replacing User information DP-2090/2520/3000/3570/4570 OME080178B0 Multifunctional Digital Systems