6 TROUBLESHOOTING FOR NETWORK CONNECTIONS
IPP print in a Windows operating system environment
No. | Check... | Yes | No | Corrective Action |
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1 | Are the IP address properties correctly set? | Next Step | Ö | Set up the IP address correctly. |
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2 | Is the HTTP server on the equipment enabled? | Next Step | Ö | Enable the HTTP server in the HTTP Network |
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3 | Is the IPP print correctly set? | Next Step | Ö | Set up the IPP print service correctly. |
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4 | Were the proper printer drivers installed? | Next Step | Ö | Refer to the Software Installation Guide to |
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| Ø | install the proper printer drivers. | |
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5 | Is the IPP port configured with the correct URL? | Next Step | Ö | Refer to the Software Installation Guide to |
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| Ø | configure the proper port. | |
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6 | Can you print with the equipment? |
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| See the following section to fix the problem: |
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| End | Ö | P.82 “Cannot print with the equipment |
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| (network connection problems)” |
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Novell print in a NetWare environment
No. | Check... | Yes | No | Corrective Action |
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1 | Are the IPX/SPX protocols enabled? Is the correct | Next Step | Ö | Set up the IPX/SPX correctly. |
| frame type selected? | Ø |
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2 | If applicable, did you successfully set up queue- | Next Step | Ö | Set up the NetWare server properly. |
| based print? | Ø |
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3 | Did you configure the equipment for a NetWare | Next Step | Ö | Set up the NetWare network settings correctly. |
| connection? | Ø |
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4 | Did you configure the equipment for Novell print | Next Step | Ö | Set up the Novell print service correctly. |
| service? | Ø |
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5 | Were the proper printer drivers installed? | Next Step | Ö | Refer to the Software Installation Guide to |
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| Ø | install the proper printer drivers. | |
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6 | Is the IPP port configured with the correct URL? | Next Step | Ö | Refer to the Software Installation Guide to |
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| Ø | configure the proper port. | |
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7 | Can you see the equipment in Windows Network | Next Step | Ö | Check that the SMB protocol is enabled in the |
| Neighborhood? | Ø | client computers. | |
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8 | Can you print with the equipment? |
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| See the following section to fix the problem. |
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| End | Ö | P.82 “Cannot print with the equipment |
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| (network connection problems)” |
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Printing Problems (Network Related) 97
