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8 WHEN SOMETHING IS WRONG WITH THE EQUIPMENT
Originals and paper
Problem Description | Cause | Corrective Action | |
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The original is jammed. | The original is unavailable on the | Check whether the original is available on the equipment. | |
| equipment. | For details, refer to Chapter 2 of the Copying Guide. | |
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Paper is jammed. | The paper is unavailable on the | Check whether the paper is available on the equipment. | |
| equipment. | For details, refer to Chapter 1 of the Copying Guide. | |
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| The paper size setting registered for | Match the size of the paper placed in the drawer or on the | |
| the equipment is inconsistent with | bypass tray and the size registered on the equipment. | |
| paper in a drawer or on the bypass | For Details, refer to Chapter 1 and 2 of the Copying | |
| tray. | Guide. | |
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| The stack of paper exceeds the | Remove some paper to set it within the height limit line | |
| loading line indicated on the side | indicated on the side guide. | |
| guide. |
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| There is too much space between the | Adjust the space between the paper and the side guide or | |
| paper and the side and end guides of | the end guide not to take much spaces. If the thick paper | |
| the drawer. | is jammed, take a little space between the paper and the | |
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| side guide. | |
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| For details, refer to Chapter 1 of the Copying Guide. | |
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| Hidden jammed paper has not been | Check the sign again on the touch panel to see where the | |
| removed. | jam occurred. | |
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| P.11 “Clearing a Paper Jam” | |
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Two or more sheets of paper are | Sheets of paper are stuck together. | Loosen the stack of paper well and set them again. | |
fed together. |
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Sheets do not align when exiting. | Sheets are placed in the drawer with | Check the printing side of the sheets and place them | |
| the wrong side up. | correctly. Information about the printing side may be given | |
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| on the wrapping paper of the sheets. | |
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| If you cannot find which side is the printing side, try | |
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| printing on both sides to see if the sheets align when | |
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| exiting. | |
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The message indicating no paper | Sheets placed in the drawer are not | Remove the sheets from the drawer, align them, and | |
does not disappear even after | aligned. | replace them. | |
paper is placed in the drawer. |
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The side and end guides do not | Adjust the side and end guides to match the paper size. | ||
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| match the paper size in the drawer. |
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| The amount of paper placed in the | Place more than 10 sheets of paper in the Large Capacity | |
| Large Capacity Feeder (optional) is | Feeder. | |
| too small. |
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When You Think Something Is Wrong With the Equipment 121