11. FAQs and troubleshooting
QWhy won’t my headset pair with my mobile phone? A Check the following:
•Make sure that the headset is charged and in pairing mode. If the headset is already turned on, use the
•Make sure that Bluetooth® is active on your mobile phone and put it into Bluetooth® pairing mode.
QWhy won’t my headset pair with the Jabra LINK 350 USB Bluetooth® Adapter? A Check the following:
•Make sure that the headset is charged and in pairing mode. If the headset is already turned on, use the
•Make sure the Jabra LINK 350 USB Bluetooth® adapter is in pairing mode. Plug the adapter into a PC, and then press and hold the adapter button until the adapter LED turns blue.
Q Why doesn’t my computer detect the Jabra LINK 350 USB Bluetooth® Adapter?
ATry connecting the USB Bluetooth® adapter to another USB port on the PC. Also, please note that it must be a direct connection - i.e. with no USB hub in between.
QWhy doesn’t the headset work with my mobile phone or softphone (PC)? A Check the following:
•Make sure the headset is charged. The LED is a constant green when fully charged.
•Make sure the headset is within range of the USB Bluetooth® adapter or mobile phone.
•The adapter/mobile phone and the headset may no longer be paired.
QWhy can I not hear anything in my headset when using my mobile phone? A Check the following:
•Make sure the headset and mobile phone are paired and within range.
•Increase the speaker volume on the headset by sliding your finger along the touch panel on the headset.
QMy earhook/headband/neckband is broken. How do I get another one? A Contact your local Jabra supplier to place an order.
Q Why do I hear a low noise in the headset when there is silence at the other end?
AThe headset speaker volume might be too high. To decrease the volume, slide your finger down the headset touch panel.
QWhy can I not hear any sound, or listen to music from my PC, in my headset? A Check the following:
•Make sure the Jabra LINK 350 is selected as the current audio device both in Windows sound control panel and in the application you are using.
•Make sure the audio link to the PC is open.
•Make sure softphone (PC) is enabled in Jabra PC Suite.
Q Does Wi-Fi interfere with Jabra GO 6470?
A No. The Jabra GO 6470 uses adaptive frequency hopping, avoiding channels that are blocked by
Q Is it possible to listen in on calls with the Jabra GO 6470?
AThe risk of unauthorized access to communication via a Bluetooth® headset is very limited. The Jabra GO 6470 uses
Q What is the range on the Jabra GO 6470?
AThe Jabra GO 6470 headset supports the following maximum ranges:
•When connected to the Jabra LINK 350 the range is up to 100m.
•When talking on (most) mobile phones the range is up to 25m.
Q What is the talk time for a Jabra GO headset?
AApproximately 6 hours. Talk time depends on the device the headset is connected to.
JABRA GO 6470
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