Jacuzzi U961000G REMEDY, PROBLEM, PROBABLE CAUSES, General Whirlpool Bath Troubleshooting Guide

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General Whirlpool Bath Troubleshooting Guide

PROBLEM	PROBABLE CAUSES	REMEDY

Pump/Motor does not start.	No power to pump/motor.	Reset GFCI.
	Pump/motor not plugged in.	Insert plug fully into outlet.
	Magic Touch switch - air tube not	Reconnect tube to Magic Touch
	connected to switch or to air switch	switch or to air switch pump/motor.
	on pump/motor.
	Pump/motor faulty.	Replace pump/motor assembly.

Pump/Motor operates but no fully	Jets are closed.	Open jets by rotate counterclock-
adjustable jets are functioning.		wise.
	Suction cover may be clogged.	With motor turned off, remove safety
		cover and remove any debris.
		Replace suction cover before
		operating.
	Air entrapment.	Ensure that water level is at least 1"
		(25 mm) above the highest jet.

Pump/Motor operates but air is not	Air valves closed.	Open air control valves.
injected into water.

Pump/motor does not shutoff.	Magic Touch switch - air tube not	Reconnect tube to Magic Touch
	connected to switch or to air switch	switch or to air switch pump/motor.
	on pump/motor.
	If a wall timer is used, the timer is	Replace timer.
	defective

Water leakage from pump unions.	Overtightened, O-ring may be	Untighten unions check and reseat
	pinched or improperly seated, under	O-ring. If O-ring has been pinched
	tightened.	out of shape, replace (refer to
		Service Support number below).
		When tightening union nuts, hand
		tighten only.

Pump/motor shuts off by itself or with wall timer, before set time elapses.

Motor thermal protection has deactivated pump/motor due to overheating. (Supply voltage low.)

GFCI tripped.

Inadequate supply wiring.

Let motor cool; thermal protection will reset. Check for proper ventilation. (Check supply voltage.)

Reset GFCI. If it continues to trip do not use this unit. Disconnect the unit and have the problem corrected by a licensed electrician before using.

Consult a licensed electrician to correct wiring to unit.

NOTE: If unit is within the warranty period, contact Jacuzzi Whirlpool Bath Service Support at (866) 905-2289 with bath's serial number before work is started. The Serial Number is located on the Specification/Serial Number Plate. See page 13.