John Lewis 1609 instruction manual Something not working

Something not working

If the washing machine is not working correctly, please carry out the following checks before contacting your local Service Force agent.

IMPORTANT: if you call out an engineer to a fault listed below, or to repair a fault caused by incorrect use or installation, a charge will be made even if the appliance is under guarantee.

During machine operation it is possible that the buzzer sounds, the red light of the Start/Pause button flashes and one of the following alarm codes appears on the display:

-E10 : problem with the water supply

-E20 : problem with water draining

-E40 : door open

-EF0 : anti-flooding system has activated

Once the problem has been eliminated, press the Start/Pause button to restart the programme. If after all checks, the problem persists, contact your local Service Force Centre.

Symptom	Possible causes
The machine does not start	●	The door has not been closed. (E40 )
		The plug is not properly inserted in the power socket.
	●
	●	There is no supply at the socket.
	●	The main fuse or the fuse in the plug has blown.
	●	The Start/Pause button has not been pressed.
	●	The Delay start option has been selected.
	●	The Child Lock function has been enabled.
The machine does not fill	●	The water tap is closed. (E10 )
	●	The filter in the inlet hose is blocked. (E10 )
	●	The inlet hose may be squashed or kinked. (E10)
	●	The door has not been closed. (E40)
The machine fills then empties	●	The end of the drain hose is too low.
immediately	●	The end of the drain hose is submerged in water.
	●	There is no vent in the end of the drain hose.
The machine does not empty	●	The drain hose may be squashed or kinked. (E20)
and/or does not spin	●	The drain filter may be blocked. (E20)
	●	The Rinse hold option has been selected.
	●	The drainage system pipes are blocked (E20).
	●	The wash load is unbalanced: redistribute the clothes inside the drum
		to allow the machine to spin.
There is water on the floor	●	Too much detergent or unsuitable detergent has been used (creates
		too much foam).
	●	Check whether there are any leaks from the inlet hose fittings. It is not
		always easy to see this as the water runs down the hose; check to see
		if it is damp.
	●	The drain hose may be damaged or not securely positioned.
	●	The filter has not been fully screwed in after cleaning or the emrgency
		emptying cap has not been refitted on the filter.
Unsatisfactory washing results	●	Too little detergent or unsuitable detergent has been used. An
		insufficient amount of detergent leaves the laundry looking grey and
		causes lime scale to form.
	●	Stubborn stains have not been treated prior to washing
	●	The correct wash programme/temperature has not been selected.
	●	Too much laundry has been placed in the drum.

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