Repairs - after sales service
If your coffee machine is not performing satisfactorily, consult the fault finding guide within this instruction book (something not working). If a fault occurs which you can not resolve through following the advice and information contained within the instruction manual, the next step is to contact our extended warranty administrators on:
0870 010 7887
They will give you details for your local Service Force Centre.
Before calling out an engineer, please ensure you have read the details under the heading „Something Not Working‰.
When you contact your local Service Force Centre you will need to give the following details:
1Your name, address and post code
2Your telephone number
3Clear and concise details of fault
4The purchase date and found on your receipt.
5The model and serial number of the appliance (found on the rating plate - see picture on page 5)
So that you always have these numbers at hand, we recommend you to make a note of them here:
Mod. : ⁄⁄⁄⁄⁄⁄⁄⁄
PNC : ⁄⁄⁄⁄⁄⁄⁄....
S.N. : ⁄⁄⁄⁄⁄⁄⁄⁄
Your coffee machine is covered by a 3 year parts and labour guarantee (see separate details given at point of sale). Please retain your purchase receipt safely for the service engineer to verify the purchase details.
Spare parts
Please change this text to: This product be serviced by any authorised service engineer; and inly genuine spare parts should be used. Under no circumstances should you attempt to repair the appliance yourself.
Repairs carried out by inexperienced persons may cause injury or serious malfunctioning. Contact our extended warranty administrators on 0870 0107887 who will give you details for your Service Force repair agent. Always insist on genuine spare parts.
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