John Lewis JLFFS2002 manual Something Not Working, Symptom, Cause, Solution

Something Not Working

If your appliance is not operating correctly, carry out the following checks before contacting John Lewis Serviceplan.

Important: If you call out an engineer to a fault listed below, or to repair a fault caused by incorrect use or ins- tallation a charge will be made, even if the appliance is under guarantee.

	Symptom	Cause	Solution
	Interior Light (refrigerator)	• Appliance is not plugged in	• Plug in the appliance
	does not work	• The appliance is not switched on	• Switch on the appliance
		• There is no power to the appliance	• Check the main fuse box in the
			house
		• The bulb is not fitted correctly or	• Refit the bulb or replace with a
		has fused.	new bulb
	The appliance does not cool	• The doors have not been closed	• Close the doors
	down sufficiently	properly
		• A door has been opened frequently	• Avoid frequent opening of the
			doors
		• The temperature control knob is	• Reset as required
		not set correctly
		• Food has been introduced into the	• The appliance will cool down in
		appliance	due course.
	Food is freezing in the fridge	• The temperature control knob	• Reset as required
		is incorrectly set
		• Food is too close to ventilation	• Reposition food, leaving a gap.
		holes at the back
	The motor works	• Temperature control knob is	• Change the setting
	continuously.	incorrectly set
		• The doors are not properly closed	• Close the doors
		• Doors have been opened frequently	• Avoid frequent opening of the doors
		• Food has recently been introduced	• The appliance will cool down in
		into the appliance	due course.
		• The condenser is dirty	• Clean (read the Maintenance &
			Cleaning section).
	Water/condensation in the	• Wet vegetables have been put	• This may occur from time to time
	vegetable drawer	into the box
	Condensation on the	• High humidity level in the room.	• It does not affect the performance
	outside of the cabinet		of the appliance. Increase the
			room ventilation.
	Doors do not close	• The appliance is not level	• Level the appliance correctly
		• The doors are incorrectly aligned	• Re-align the doors
		• Food is preventing the doors	• Re-position food
		shutting
	Noises	• The appliance may not be level	• Level the appliance
		• Something may be vibrating inside	• Check the contents and shelves
			are properly positioned.
	All product lights start	• Your product has a major fault	• Contact our extended warranty
	flashing and the alarm sounds		administrators on 08700107887
			who will give you details for
10			your local Service Force centre