Something Not Working
If the washing machine is not working correctly, please carry out the following checks before contacting your local Service Force agent.
IMPORTANT: if you call out an engineer to a fault listed below, or to repair a fault caused by incorrect use or installation, a charge will be made even if the appliance is under guarantee.
During machine operation it is possible that one of the following alarm codes appears on the display:
-E10 : problem with the water supply
-E20 : problem with water draining
-E40 : door open
Once the problem has been eliminated, press the “Start/Pause” button to restart the programme. If after all checks, the problem persists, contact your local Service Force Centre.
Symptom | Possible causes | |
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The machine does not start | ● | The door has not been closed. (E40 ) |
| ● | The plug is not properly inserted in the power socket. |
| ● | There is no supply at the socket. |
| ● | The main fuse or the fuse in the plug has blown. |
| ● | The “Start/Pause” button has not been depressed. |
| ● | The “Delay start” option has been selected. |
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The machine does not fill | ● | The water tap is closed. (E10 ) |
| ● | The filter in the inlet hose is blocked. (E10 ) |
| ● | The inlet hose may be squashed or kinked. (E10) |
| ● | The door has not been closed. (E40) |
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The machine fills then empties | ● | The end of the drain hose is too low. |
immediately | ● | The end of the drain hose is submerged in water. |
| ● | There is no vent in the end of the drain hose. |
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The machine does not empty | ● | The drain hose may be squashed or kinked. (E20) |
and/or does not spin | ● | The drain filter may be blocked. (E20) |
| ● | The “None” option has been selected. |
| ● | The drainage system pipes are blocked. |
| ● | The programme “Soak 30°”, which ends with water left in the tub, |
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| has been selected. |
| ● | The wash load is unbalanced: redistribute the clothes inside the drum |
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| to allow the machine to spin. |
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There is water on the floor | ● | Too much detergent or unsuitable detergent has been used (creates |
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| too much foam). |
| ● | Check whether there are any leaks from the inlet hose fittings. It is not |
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| always easy to see this as the water runs down the hose; check to see |
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| if it is damp. |
| ● | The drain hose may be damaged or not securely positioned. |
| ● | The filter has not been fully screwed in after cleaning. |
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Unsatisfactory washing results | ● | Too little detergent or unsuitable detergent has been used. An |
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| insufficient amount of detergent leaves the laundry looking grey and |
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| causes lime scale to form. |
| ● | Stubborn stains have not been treated prior to washing |
| ● | The correct wash programme/temperature has not been selected. |
| ● | Too much laundry has been placed in the drum. |
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