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Something Not Working
If the washing machine is not working correctly, please carry out the following checks before
contacting your local Service Force agent.
IMPORTANT: if you call out an engineer to a fault listed below, or to repair a fault caused by incorrect use or
installation, a charge will be made even if the appliance is under guarantee.
During machine operation it is possible that one of the following alarm codes appears on the display:
-EE1100: problem with the water supply
-EE2200: problem with water draining
-EE4400: door open
Once the problem has been eliminated, press the “Start/Pause” button to restart the programme. If after all
checks, the problem persists, contact your local Service Force Centre.

Symptom

The machine does not start

Possible causes

●The door has not been closed. (EE4400)
●The plug is not properly inserted in the power socket.
●There is no supply at the socket.
●The main fuse or the fuse in the plug has blown.
●The “Start/Pause” button has not been depressed.
●The “Delay start” option has been selected.
The machine does not fill ●The water tap is closed. (EE1100)
●The filter in the inlet hose is blocked. (EE1100)
●The inlet hose may be squashed or kinked. (EE1100)
●The door has not been closed. (EE4400)
The machine fills then empties
immediately
●The end of the drain hose is too low.
●The end of the drain hose is submerged in water.
●There is no vent in the end of the drain hose.
The machine does not empty
and/or does not spin
●The drain hose may be squashed or kinked. (EE2200)
●The drain filter may be blocked. (EE2200)
●The “Rinse hold” option has been selected.
●The drainage system pipes are blocked.
●The programme “Soak 30°”, which ends with water left in the tub,
has been selected.
●The wash load is unbalanced: redistribute the clothes inside the drum
to allow the machine to spin.
There is water on the floor ●Too much detergent or unsuitable detergent has been used (creates
too much foam).
●Check whether there are any leaks from the inlet hose fittings. It is not
always easy to see this as the water runs down the hose; check to see
if it is damp.
●The drain hose may be damaged or not securely positioned.
●The filter has not been fully screwed in after cleaning.
Unsatisfactory washing results ●Too little detergent or unsuitable detergent has been used. An
insufficient amount of detergent leaves the laundry looking grey and
causes lime scale to form.
●Stubborn stains have not been treated prior to washing
●The correct wash programme/temperature has not been selected.
●Too much laundry has been placed in the drum.