Problem Possible cause/Solution
Spinning starts late or the
machine does not spin:
The electronic unbalance detection device has cut in because the
laundry is not evenly distributed in the drum. The laundry is
redistributed by reverse rotation of the drum. This may happen
several times before the unbalance disappears and normal spinning
can resume. If, after 10 minutes, the laundry is still not evenly
distributed in the drum, the machine will not spin. In this case,
redistribute the load manually and select the spin programme.
• Redistribute the laundry.
The load is too small.
• Add more items, redistribute the load manually and then select
the spinning programme.
The machine makes an
unusual noise:
The machine is fitted with a type of motor which makes an unusual
noise compared with other traditional motors. This new motor
ensures a softer start and more even distribution of the laundry in
the drum when spinning, as well as increased stability of the machine.
No water is visible in the
drum:
Machines based on modern technology operate very economically
using very little water without affecting performance.
Repairs - After Sales Service

Repairs - After Sales

Service

Your appliance comes with a three year
warranty.
If it is not working correctly; consult the fault
finding guides within this instruction book
("What to do if ..."). If a fault occurs which you
can not resolve through following the advice
and information contained within this
instruction manual, the next step is to contact
our extended warranty administrators on:
0844 871 7771
They will give you details for your local Service
engineer. Before calling out an engineer,
please ensure you have read the details under
the heading “What to do if...”.
When you contact the local service engineer
you will need to give the following details:
1. Your name, address and post code
2. Your telephon e number
3. Clea r and concise details of fault
4. Th e purchase date as found on your
receipt
5. Th e model number, product number and
serial number of the appliance (found on
the rating plate - see picture)
Mod. ... ... ...
Prod. No. ... ... ...
Ser. No. ... ... ...
Mod. ... ... ...
Prod. No. ... ... ..
Ser. No. ... ... ...
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