TROUBLESHOOTING

Solutions to common problems related to your monitor are described here. If none of the solutions presented here solves the problem, unplug the monitor and consult a JVC-authorised dealer or service centre for assistance.

Problems

Points to be checked

Measures (Remedy)

 

 

 

No power supply.

Is the power plug loosened or disconnected?

Firmly insert the power plug.

 

 

 

No picture with the

Is the video signal output from the connected

Set the connected component correctly.

power on.

component?

 

 

 

 

 

Is the input signal selected properly?

Select the required video signal input with the

 

 

Input select button. (See page 7.)

 

 

 

 

Is the video cable disconnected?

Connect the video signal cable firmly.

 

 

(See pages 12 and 13.)

 

 

 

No sound.

Is the audio signal output from the connected

Set the connected component correctly.

 

component?

 

 

 

 

 

Is the volume output set to minimum?

Adjust the speaker volume with the VOLUME/

 

 

SELECT button. (See page 7.)

 

 

 

 

Is the audio cable disconnected?

Connect the audio signal cable firmly.

 

 

(See pages 12 and 13.)

 

 

 

Shaking picture.

Is the monitor close to a device generating a

Move the device away from the monitor until the

 

strong magnetic field?

picture stabilises.

 

 

 

No colors, wrong

Is the color system selected properly?

Set COLOR SYSTEM in the <MENU> screen to

color, or dark

 

AUTO. (See page 8.)

picture.

 

 

Has the picture control setting (CONTRAST,

Set each picture control to the standard setting.

 

 

BRIGHT, CHROMA or PHASE) been changed?

(See page 7.)

 

 

 

Unnatural, irregularly

Is the monitor close to a speaker, magnet or any

Move the device away from the monitor and turn

colored, or distorted

other device generating a strong magnetic field?

the monitor’s power off. Wait at least 30 minutes,

picture.

 

then turn the power on again.

 

 

 

Dark stripes appear

Is the aspect ratio set to 16:9?

Set ASPECT RATIO in the <MENU> screen to

at the top and bottom

 

[4 : 3 (4 – 3)]. (See page 8.)

of the screen, picture

 

When controlling externally, ASPECT RATIO

vertically squeezed.

 

should be set to [4 : 3 (4 – 3)].

 

 

(See pages 12 and 13.)

 

 

 

The overall picture

Has the UNDER SCAN button been pressed so

Press the UNDER SCAN button to turn off the

size is too small.

the UNDER SCAN indicator lights?

indicator. (See page 4.)

 

 

 

Function buttons on

Has control of the buttons been locked? (Has

Set CONTROL LOCK in the <SET-UP MENU>

the front panel do not

the CONTROL LOCK function been set to ON?)

screen to OFF. (See pages 9 and 10.)

function.

 

 

 

 

 

The INPUT SELECT

Is input selection under external control? (Has

Set INPUT REMOTE in the <SET-UP MENU>

buttons do not

the INPUT REMOTE function been set to valid

screen to OFF. (See pages 9 and 10.)

function.

(A/B)?)

 

 

 

 

The following are not malfunctions:

When a bright still image (such as a white cloth) is displayed for a long period, it may appear to be colored. This is due to the structure of the cathode ray tube and will be deleted when another image is displayed.

You experience a mild electric shock when you touch the picture tube. This phenomenon is due to a normal buildup of static electricity on the CRT and is not harmful.

The monitor emits a strange sound when the room temperature changes suddenly. This is only a problem if an abnormality appears on the screen as well.

If two or more monitors are operated next to each other, their images may shake or be distorted. This phenomenon is due to mutual interference; it is not a malfunction. Move the monitors away from each other until the interference disappears or turn the power off on any monitor that is not being used.

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JVC TM-H1375SU manual Troubleshooting