Troubleshooting Guide
PROBLEM | POSSIBLE REASON | SOLUTION | ||
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Ice cream is | • | Freezer is not cold | • | Lower the temperature |
too slushy/not |
| enough to properly |
| of the freezer before |
forming after |
| freeze ice cream bowl |
| refreezing ice cream |
9 minutes of |
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| bowl. Set to coldest |
churning |
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| especially if freezer is |
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| very full | |
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| • Ice cream bowl was | • | Refreeze ice cream | |
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| not frozen for a long |
| bowl for longer period |
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| enough period of time |
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| • Ice cream mixture is | • | Check ingredients and | |
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| incorrect |
| remix if required |
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| • Ice cream mixture was | • | Ensure ice cream | |
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| left at room temperature |
| mixture is cold before |
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| prior to placing in ice |
| placing in ice cream |
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| cream bowl |
| bowl. Place in fridge |
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| or freezer if required |
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| before churning |
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| • Too much ice cream | • Maximum fill in ice | ||
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| mixture was placed into |
| cream bowl is 220ml. |
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| the ice cream bowl |
| Check mixture level |
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| is correct before next |
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| attempt |
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| • | The ice cream | • Do not let ice cream | |
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| bowl was not used |
| bowl start to thaw. Only |
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| immediately after |
| remove from the freezer |
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| being removed from |
| just before making ice |
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| freezer |
| cream |
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Ice Cream | • | Ice Cream Maker has | • Do not run the Ice | |
Maker has |
| been running for too |
| Cream Maker for longer |
unexpectedly |
| long and is overheated |
| than 9 minutes at one |
stopped |
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| time and let rest for |
churning |
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| at least 5 minutes |
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| before reusing | |
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| • Ice Cream Maker has | • Check the plug and | ||
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| been unplugged or |
| On/Off button |
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| turned off accidentally |
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| • | Ingredients added to | • | Ensure that chunky |
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| the ice cream mixture |
| ingredients that are |
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| are too large causing |
| added to ice cream |
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| the motor to stop |
| mixture are finely |
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| crushed or only add |
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| in the last minute of |
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| churning after ice |
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| cream has formed |
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