Chapter6
Troubleshooting
Q1. I can no longer access my iNAS. Is there any way I can reset to the default settings to start at the beginning?
A1. Yes, there is a reset switch located on the rear panel of the iNAS. Press and hold the black reset button until the system display “Config reset switch depressed”. After you have reset the iNAS you should find that the LAN IP address is now 192.168.1.254. You can now connect to the iNAS through on of the LAN ports.
Q2. I’m connecting the iNAS behind another router, but I cannot access the iNAS remotely. What should I do?
A2. First, make sure that your router supports remote access. You then should make sure that your ISP has not blocked the port that you have selected for remote access on the iNAS. The default port is 80, but some ISP’s have blocked this port due to recent virus attacks. If you have selected to use a port other than 80 you must enter this in the URL. For example, you chose the 88 port because your ISP blocked the default 80 port. Your DNS domain name is www.myiNAS.com, so you will need to enter www.myiNAS.com:88. Also check to make sure your router is set to forward to the iNAS instead of entering the router’s administration page.
Q3. There is another device on my network using the default IP address of 192.168.1.192. Is there any way I can change the iNAS IP address so I can configure it.
A3. Yes, press and hold the Switch A button next to the LCD for 2 seconds. You should enter into the configuration page. You can then enter the Network settings and assign a Static IP address to the iNAS. Also, make sure to match the Subnet Mask and Default gateway to your network.
Q4. My iNAS beeps intermittently and always displays “DHCP Linking…” What does this mean?
A4. The beep indicates that the iNAS has not picked up an IP address from your network. Please check your WAN settings to assign an IP address. This beep signal can also be turned off in the administration page.
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