Before You Call
Solutions to Common Problems
Before you call for service, review this list. It may save you time and expense. The list includes common occurrences that are not the result of defective workmanship or materials in this appliance.
Range is not level - (1) Poor installation. Place oven rack in center of oven. Place a level on the oven rack. Adjust leveling legs at base of range until the oven rack is level. (2) Be sure floor is level, strong & stable enough to adequately support range. (3) If floor is sagging or sloping, contact a carpenter to correct the situation. (4) Kitchen cabinet alignment may make range appear not level. Be sure cabinets are square & have sufficient room for range clearance.
Cannot move appliance easily. Appliance must be accessible for service - (1) Cabinets not square or are built in too tightly. Contact builder or installer to make appliance accessible. (2) Carpet interferes with range. Provide sufficient space so range can be lifted over carpet. (3) Gas line is
Surface burners do not light - (1) Cooktop Lockout is ON. Follow instructions under Setting the Cooktop Lockout Feature and turn the Cooktop Lockout feature OFF. (2) Surface control knob has not been completely turned to MTE. Push in & turn the surface control knob to LITE until burner ignites & then turn control knob to desired flame size. (3) Burner ports are clogged. With the burner OFF, use a
(5)Electrical power outage (electric ignition models only). Burners can be lit manually. See Setting Surface Controls.
Surface burner flame burns half way around - (1) Burner ports are clogged. With the burner off, clean ports by using a small- gauge wire or needle. (2) Moisture is present after cleaning. Lightly fan the flame and allow burner to operate until flame is full. Dry the burners thoroughly following instructions in the Cleaning the Contoured Well Areas, Burner Cap, Burner Head & Burner Drip Pans in the General Care & Cleaning section.
Surface burner flame is orange_ - (1) Dust particles in main line. Allow the burner to operate a few minutes until flame turns blue.
(2)In coastal areas, a slightly orange flame is unavoidable due to salt air.
Oven does not operate - (1) Be sure the oven controls are set properly for the desired function. See Setting Oven Controls in this Use & Care Manual or read the instructions "Entire appliance does not operate" in this checklist. (2) Be sure gas regulator valve is "ON". See installation instructions.
Entire appliance does not operate - (1) The time of day is not set. The time of day must first be set in order to operate the oven. See "To Set the Clock" in the Setting Oven Controls section.(2) Make sure cord/plug is plugged correctly into outlet.
(3)Service wiring is not complete. Contact your authorized service agent. (4) Electrical power outage. Check house lights to be sure. Call your local electric company for service. (5) Be sure gas supply is turned ON.
Oven light does not work (some models) - Replace or tighten bulb. See Changing Oven Light section in this Use & Care Manual.
Oven smokes excessively during broiling - (1) Control(s) not set properly. Follow Broil instructions under Setting Oven Controls. (2) Oven door is open. Make sure oven door is closed. (3) Meat too close to the broil element. Reposition the broil rack to provide proper clearance between the meat & the element. Preheat the broil element for searing. (4) Meat not properly prepared. Remove excess fat from meat. Cut fatty edges to prevent curling, but do not cut into lean. (5) Insert on broiler pan wrong side up & grease not draining. Always place grid on the broiler pan with ribs up & slots down to allow grease to drip into pan (some models). (6) Grease has built up on oven surfaces or broiler pan & insert (some models).
Regular cleaning is necessary when broiling frequently. Old grease or food spatters cause excessive smoking.
Oven control beeps and displays any "F" code error (for example Fl1).- Electronic control has detected a fault condition. Press CLEAR/OFF to clear the display & stop beeping. Reprogram oven. If fault recurs, record fault number. Press
CLEAR/OFF & call
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Poor baking results - Many factors affect baking results. Make sure the proper oven rack position is used. Center food in the
oven & space pans to allow air to circulate. Allow the oven to preheat to the set temperature before placing food in the oven. Try adjusting the recipe's recommended temperature or baking time. If you feel the oven is too hot or cool, see Adjusting Your Oven Temperature in this Use & Care Manual.
Soil not completely removed after
Failure to clean bottom, front top of oven, frame of oven or door area outside oven seal. These areas are not in the Self- Cleaning area, but get hot enough to burn on residue. Clean these areas before the
Self=Cleaninq cycle does not work - (1) Oven control not set properly. Follow instructions under
Flames inside oven or smoking from oven vent - Excessive spillovers in oven. For example this will happen for pie spillovers or large amounts of grease left on the oven bottom. Wipe up excessive spillovers before starting oven. if flames or excessive smoke are present see "Broiling" in the Setting Oven Controls section.
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