Kenmore 790-4940, 790-4942 manual Solutions to Common Problems, Before You Call, Problem Solution

Before You Call

Solutions to Common Problems

Before you call for service, review the following list. It may save you time and expense. Possible solutions are provided with the problem listed:

Problem	Solution
Poor baking results	• Many factors effect baking results. Use proper oven rack position. Center food in the
	oven and space pans to allow air to circulate. Preheat oven to the set temperature before
	placing food in the oven. Try adjusting the recipe's recommended temperature or baking
	time. See “Adjusting Oven Temperatures” on page 14 if you feel the oven is too hot or
	cold.
Oven does not operate.	• The time of day is not set. The oven clock must first be set in order to operate the oven.
	• Be sure oven controls are set properly. See “Setting the Clock” on page 9 and review
	instructions for the desired cooking function in this manual.
	• Service wiring is not complete.
Oven light does not work.	• Be sure the oven light is secure in the socket. See “Replacing the oven light” on page 21.
Flames inside oven or smoking from	• Excessive spills in oven. Grease or food spilled onto oven bottom or oven cavity. Wipe up
oven vent.	excessive spills before starting oven. If flames or excessive smoke are present when using
	broil, see “Setting Broil” on page 13.
Self clean does not work.	• Oven control not set properly. Review “Self Clean” on page 17.

Oven racks discolored or do not slide • Oven racks left in oven cavity during self clean. Always remove oven racks from oven

easily.cavity before starting a self-clean cycle. Clean using a mild abrasive cleaner following manufacturer's instructions. Rinse with clean water, dry, and replace in oven.

Oven smokes excessively when	• Incorrect setting. Follow broiling instructions in the “Setting Broil” section on page 13.
broiling.	• Meat too close to the broil element. Reposition broil rack to provide proper clearance
	between the meat and broil element. Remove excess fat from meat. Cut remaining fatty
	edges to prevent curling.
	• Grease build up on oven surfaces. Regular cleaning is necessary when broiling
	frequently. Grease or food splatters will cause excessive smoking.
Oven control panel beeps and	• Oven control has detected a fault or error condition. Press STOP to clear the error code.
displays any F or E code error.	Try bake or broil function. If the F or E code error repeats, turn off power to appliance,
	wait 5 minutes and then repower appliance. Set clock with correct time of day. Try bake
	or broil function again. If fault recurs, press STOP to clear.

Soil not completely removed after self clean.

•Self Clean was interrupted. Review “Self Clean” on page 17.

•Excessive spills on oven bottom. Clean before starting self clean.

•Failure to clean soil from the oven frame, the door liner outside the oven door gasket, and the small area at the front center of the oven bottom. These areas are not in the self- cleaning area, but they get hot enough to burn on residue. Clean these areas before starting the self-cleaning cycle. Burned-on residue can be cleaned with a stiff nylon brush and water or a nylon scrubber. Be careful not to damage the oven gasket.

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