Before You Call
Solutions to Common Problems
Before you call for service, review this list. It may save you time and expense. The list includes common occurrences that are not the result of defective workmanship or materials in this appliance.
OCCURRENCE |
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| POSSIBLE | CAUSE/SOLUTION | |
Surface | burners | do not light. | Surface Control knob has not been completely turned to LITE. Push in and turn | ||
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| the Surface Control knob to LITE until burner ignites and then turn control to | |
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| desired flame | size. |
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| Be sure gas supply valve is open. | |
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| in its support (models with open burners only). | |
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| Burner ports or slots are clogged. With the burner off, use a | |
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| needle to clean ports or slots. | |
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| Power cord is disconnected from outlet (electric ignition models). Be sure cord is | |
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| plugged securely into outlet. | |
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| Electrical power outage (electric ignition models). Burners can be lit manually. | |
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| See Setting Surface Controls in this Use & Care Guide. | |
Surface | burner | flame | burns half way | Burner ports or slots are clogged. With the burner off, clean ports with a small- | |
around. |
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| gauge wire or needle to clean ports or slots. | |
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| Moisture is present after cleaning. Lightly fan the flame and allow burner to operate | |
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| until flame is full. To avoid this occurence dry the burners thoroughly following | |
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| instructions under General Care & Cleaning. | |
Surface | burner | flame | is orange. | Dust particles | in main line. Allow the burner to operate a few minutes until flame |
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| turns blue. |
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In coastal areas, a slightly orange flame is unavoidable due to salt air.
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