How Do I Solve a Problem with Entré? | Kenwood Axcess Remote Portal

Troubleshooting

Axcess Doesn’t Respond When I Press a Button on the Remote or Front Panel

Reset Axcess. For more information, see “Resetting Axcess” on page 1.

My Music Repeats or Plays Out of Order

Select a different music play order. For more information about how to change the music order, see “Controlling Music Play Order” on page 19.

I Can’t Control Internet Radio

Verify how you connected Entré and Axcess to the Internet. Axcess must be connected via an HPNA/Ethernet bridge in order for you to listen to Internet Radio on Axcess. For more information, see “How Do I Connect Axcess to Entré and the Internet?” on page 2 .

Axcess Doesn’t Work

If you have just powered up Axcess and the following screen appears:

Do not press any buttons or interrupt power to Axcess until the configuration process finishes.

If you did press any buttons or interrupt power, Axcess is unusable because it has no valid Read-Only Memory (ROM). Return your unit to an authorized service outlet for repair.

How Do I Solve a Problem with the Remote?

The Remote Is Not Responding

•Replace the batteries with fresh ones and be sure they're loaded correctly. For more information, see “How Do I Set Up My Remote?” on page 4 of How to Connect and Set Up My Axcess Remote Portal.

How Do I Solve a Problem with Entré?

•For Entré troubleshooting information, see “Chapter 5: Troubleshooting” in How to Use and Enjoy Your Entré.

32	Complete Guide to Your Axcess Remote Portal

Image 38

Kenwood Axcess Remote Portal manual How Do I Solve a Problem with the Remote?, How Do I Solve a Problem with Entré?

Contents

Page Complete Guide to Your New Kenwood Axcess Remote Portal Table of Contents Troubleshooting Enjoying Your Music Collection How Do I Solve Sound Problems? Glossary Index Specifications Xvi How Do I Use Axcess Safely? Setting Up and Configuring Your AxcessWhat’s Included with Axcess? Batteries Phone cord Remote Establishing a Connection via Dial-Up Resetting AxcessHow Do I Connect Axcess to Entré and the Internet? Entré Dial-Up Internet Connection Establishing a Connection via Broadband Entré Broadband Internet Connection via Hpna No Internet Radio on Axcess How Do I Connect Axcess to My Speakers? How Do I Set Up My Remote?How Do I Connect Axcess to My Phone Line? Axcess Connection to Wall Telephone Jack How Do I Connect Axcess to an Auxiliary Audio Source? How Do I Connect Axcess to an External Power Amplifier?How Do I Set Up Entré to be Recognized By Axcess? How Do I Power Up Axcess for the Very First Time? Configuring Axcess Manually Manual Media Server Entré Selection Getting to Know Your Axcess What’s On the Front Panel of My Axcess? What’s On the Axcess Remote? How Do I Turn On Axcess? State Meaning Action Power OffPower On Initializing Repeat steps Complete Guide to Your Axcess Remote Portal How Do I Switch Modes? Press this button Press this button To How Do I Navigate Axcess?How Do I Control Music Play? Press this button To Playing Music Enjoying Your Music CollectionHow Do I Browse and Play My Music Collection? Browsing Groups, Channels and Tracks Complete Guide to Your Axcess Remote Portal Shuffle Title Controlling Music Play OrderThis play order Does this Normal Complete Guide to Your Axcess Remote Portal How Do I Browse and Listen to Internet Radio? Enjoying Internet RadioHow Do I Connect to Internet Radio? Browsing Groups and Channels How Do I Purchase the Music I Hear on Internet Radio? Enjoying Internet Radio How Do I Adjust the Speaker Balance? Controlling Audio SettingsHow Do I Adjust the Volume? How Do I Adjust the Bass Setting? How Do I Adjust the Treble Setting?Page Controlling Audio Settings Go over all device connections slowly and methodically TroubleshootingVerify the exact conditions when the problem occurs How Do I Contact Kenwood? How Do I Solve Sound Problems?Volume Suddenly Decreases There’s No Sound Display on Axcess reads Server Not Found How Do I Solve a Problem with Axcess?Can’t Hear Anything from My TV or Other Connected Device How Do I Solve a Problem with the Remote? How Do I Solve a Problem with Entré? Glossary Glossary Index Cables Index Specifications Stereo Power Output Kenwood