Kenwood VR61, VR62 instruction manual SERVICE and MAINTENANCE, Maintenance, Service

8. SERVICE and MAINTENANCE

Maintenance

Usually, your EAW Commercial loudspeaker will not require regular maintenance for

normal use. However, you can do several things to keep your loudspeaker in good operating and cosmetic condition.

•Testing: Periodically test your loudspeaker for proper performance. A simple test is to play a CD through it using well-defined, articulate, wide-range program material. Listen to ensure all drivers are working properly and for any evidence of distortion or other extraneous sounds. Test at several volume levels: very low, normal, and high.

•Mounting/Rigging: Any mounting or rigging hardware should be regularly inspected for security, wear, deformation, corrosion, and any other circumstances that may affect the load-handling capability. Immediately remove from service and replace any hardware whose load-handling capability may be compromised.

•Cleaning: Cleaning the exterior of the enclosure will depend on the type of “dirt.” Dust, food spills, or similar contaminants can usually be removed with a cloth dampened with water, or a mild household cleaner. Avoid using any strong solvents as this may damage the finish. Turn the amplifiers off before cleaning.

•Scratches or Dents in Wood Enclosures: Minor scratches on the enclosure can be painted over with an outdoor latex paint, or simply a colored in with a “Sharpie” or artist’s marking pen. More serious gouges or dents should be sanded out, filled with wood putty, and repainted. Touch-up paint in pints and quarts is available through EAW Commercial Technical Support.

Service

If your loudspeaker should require servicing, please follow these instructions:

1.Call EAW Commercial Tech Support at 1-888-337-7404, 7 am to 5 pm PST (Monday-Friday), to verify the problem and obtain a Service Request Number. Be sure to have the serial number of the unit when you call. You must have a Service Request Number in order to obtain warranty service at the factory or at an authorized service center. You can also email EAW Commercial Tech Support at: support@eawcommercial.com

2.Pack the unit in its original packaging. THIS IS VERY IMPORTANT. LOUD Technologies is not responsible for any damage that occurs during shipping due to non- conventional packaging. Original packaging helps to minimize the possibility of shipping damage.

3.Include a legible note stating your name, (no P.O. boxes), daytime phone number, Service Request Number, and a detailed description of the problem, including how we can duplicate it.

4.Write the Service Request Number in BIG BOLD PRINT on top of the box.

14 – VR61 and VR62