
3.3Troubleshooting
•Check that the counter hardware installed properly. Use the device manager as shown above and check that there are no yellow exclamation marks on any of the USBcount50 devices. If there are, try deleting that device, then
•Make sure that you do not press cancel or stop during any part of the hardware installation. If you did, use the device manager to delete any USBcount50 devices shown, the
•When you run the software you get a run time error. This could be caused by a much older version of the USBcount50 software that was installed previously but did not
•If you are still having problems please use the Windows “PrtScr” button to make a screen capture of the application. Then paste this into a Word or Paint document and send it to tech support.
14This is where USBcount50 saves the counter settings.
Elan Digital Systems Ltd. | 26 | USBcount50 USER’S GUIDE Iss1 |