Help and Troubleshooting

Device Lockout

The DT4000 includes a security feature that prevents unauthorized access to the data partition once a maximum number of consecutive failed login attempts (MaxNoA for short) has been made; the default “out-of-box” configuration has a pre-configured value of 10 (no. of attempts.)

The ‘lock-out’ counter tracks each failed login and gets reset one of two ways: 1) A successful login prior to reaching MaxNoA or 2) reaching MaxNoA and performing a device format.*

If an incorrect password is entered, an error message will appear just below the ‘Hint’ field, indicating a login failure. See Figure 10.1.

If and when a 7th failed attempt is made, you will see an additional error message indicating you have 3 attempts left before reaching MaxNoA (which is set to 10 by default.) See Figure 10.2.

After a 10th failed login attempt, the DT4000 will

 

permanently block the data partition and require

 

a device format prior to next use. This means

 

that all data stored on the DT4000 will be lost

 

and you will need to create a new password.

Figure 10.1 – Login Failure

This security measure limits someone (who

 

does not have your password) from attempting

 

countless login attempts and gaining access to

 

your sensitive data.

 

If you are the owner of the DT4000 and have

 

forgotten your password, the same security

 

measures will be enforced, including a device

 

format.*

 

For more on this feature, see ‘Forgot Password’

 

on page 25.

 

 

Figure 10.2 – 7th Login Failure

*Note: A device format will erase ALL of the information stored on the DT4000’s secure data partition.

Document No. 48000127-001.A04

DataTraveler® 4000

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