■Is the control set correctly for the surrounding conditions?
Refer to the “Setting the Control(s)” section.
■Was a self-defrost cycle completed?
It is normal for droplets to form on the back wall after the refrigerator
The doors are difficult to open
■Are the gaskets dirty or sticky?
Clean gaskets and the surface that they touch. Rub a thin coat of paraffin wax on the gaskets following cleaning.
The doors will not close completely
■Are food packages blocking the door open?
Rearrange containers so that they fit more tightly and take up less space.
■Is the ice bin out of position? Push the ice bin in all the way.
■Are the crisper cover, pans, shelves, bins, or baskets out of position?
Put the crisper cover and all pans, shelves, bins, and baskets back into their correct positions. See the “Refrigerator Features” section for more information.
■Are the gaskets sticking?
Clean gaskets and the surface that they touch. Rub a thin coat of paraffin wax on the gaskets following cleaning.
■Does the refrigerator wobble or seem unstable? Level the refrigerator. Refer to the “Door Closing and Alignment” section.
■Were the doors removed during product installation and not properly replaced?
Remove and replace the doors according to the “Refrigerator Doors: Removing, Reversing (optional) and Replacing” section, or call a qualified service technician.
ASSISTANCE
OR SERVICE
Before calling for assistance or service, please check “Troubleshooting.” It may save you the cost of a service call. If you still need help, follow the instructions below.
When calling, please know the purchase date and the complete model and serial number of your appliance. This information will help us to better respond to your request.
If you need replacement parts
If you need to order replacement parts, we recommend that you only use factory specified replacement parts. Factory specified replacement parts will fit right and work right because they are made with the same precision used to build every new KitchenAid® appliance.
To locate factory specified replacement parts in your area, call our Consumer Assistance Center telephone number or your nearest designated service center.
In the U.S.A.
Call the KitchenAid Consumer Assistance Center toll free:
Our consultants provide assistance with:
■Features and specifications on our full line of appliances.
■Installation information.
■Use and maintenance procedures.
■Accessory and repair parts sales.
■Specialized customer assistance (Spanish speaking, hearing impaired, limited vision, etc.).
■Referrals to local dealers, repair parts distributors, and service companies. KitchenAid designated service technicians are trained to fulfill the product warranty and provide
To locate the KitchenAid designated service company in your area, you can also look in your telephone directory Yellow Pages.
For further assistance
If you need further assistance, you can write to KitchenAid with any questions or concerns at:
KitchenAid Brand Home Appliances Consumer Assistance Center
c/o Correspondence Dept.
2000 North
Benton Harbor, MI
Please include a daytime phone number in your correspondence.
In Canada
Call the KitchenAid Canada Consumer Assistance Center toll free:
Our consultants provide assistance with:
■Features and specifications on our full line of appliances.
■Referrals to local dealers.
For service in Canada
Call
For further assistance
If you need further assistance, you can write to KitchenAid Canada with any questions or concerns at:
Consumer Relations Center
KitchenAid Canada
1901 Minnesota Court
Mississauga, Ontario L5N 3A7
Please include a daytime phone number in your correspondence.
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