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■Are the doors not closed completely? Close the doors
firmly. If they do not close completely, see “The doors will not
close completely” later in this section.
■Are the door gaskets not sealed all the way around?
Contact a technician or other qualified person.
NOTE: Your new refrigerator will run longer than your old one
due to its high-efficiency motor.
The refrigerator seems to make too much noise
The sounds may be normal for your refrigerator. See “Normal
Sounds.”
The ice maker is not producing ice or not enough ice
■Has the ice maker just been installed? The ice bin holds
14 to 17 lbs (6.4 to 7.7 kg) of ice. The ice bin can take three to
four days to completely fill, if no ice is used during this time.
■Is the freezer temperature cold enough to produce ice?
Wait 24 hours after ice maker hookup for ice production. See
“Using the Control(s).”
■Is the ice maker wire shutoff arm in the OFF (arm up)
position (on some models)? Lower the wire shutoff arm to
the ON (arm down) position. See “Ice Maker and Storage
Bin.”
■Is the ice maker switch in the OFF (right) position (on
some models)? Move ice maker switch to the ON (left)
position. See “Ice Maker and Storage Bin.”
■Is the water line shutoff valve to the refrigerator turned
on? Turn on the water valve. See “Connect Water Line to
Refrigerator” in the Installation Instructions.
■Does the ice maker mold have water in it or has no ice
been produced? Make sure your refrigerator has been
connected to a water supply and the supply shutoff valve is
turned on. See “Connect Water Line to Refrigerator” in the
Installation Instructions.
■Is an ice cube jammed in the ice maker ejector arm?
For models with an interior ice bin, remove the ice from the
ejector arm with a plastic utensil. For models with an ice bin
located on the freezer door, access the ice maker by
depressing the ice sensor door on the upper left side of the
freezer interior. While depressing the sensor door, lift the ice
maker service door and remove the ice from the ejector with
a plastic utensil. See “Ice Maker and Storage Bin.”
■Has a large amount of ice just been removed? Allow three
to four days for an empty ice bin to completely fill, if no ice is
used during this time.
■Are the controls set correctly? See “Using the Control(s).”
■Is there a water filter installed on the refrigerator? The
filter may be clogged or installed incorrectly. Check the filter
installation instructions to ensure that the filter was installed
correctly and is not clogged. If installation or clogging is not a
problem, call a technician or other qualified person.
NOTE: If not due to any of the above, there may be a problem
with the water line. Call for service.
Off-taste, odor or gray color in the ice
■Are the plumbing connections new, causing discolored or
off-flavored ice? Discard the first few batches of ice.
■Have the ice cubes been stored too long? Throw old ice
away and make a new supply.
■Does the freezer and ice bin need to be cleaned? See
“Cleaning” or “Ice Maker and Storage Bin.”
■Has food in the freezer or refrigerator been wrapped
properly? Use airtight, moisture-proof packaging to avoid
odor transfer from stored food.
■Does the water contain minerals (such as sulfur)? A filter
may need to be installed to remove the minerals.
■Is there a water filter installed on the refrigerator? Gray or
dark discoloration in ice indicates that the water filtration
system needs additional flushing. Run additional water
through the water dispenser to flush the water filtra tion
system more thoroughly (at least 6 qt. [5.7 L] or 3 to 4 minutes
initially). Discard discolored ice.
The ice dispenser will not operate properly
■If the ice storage bin is located on the door, remove the
temporary shield from underneath the ice storage bin. See
“Ice Maker and Storage Bin.”
■Is the freezer door closed completely? Push the door firmly
shut. If it will not shut all the way, see “The doors will not
close completely” later in this section.
■Is the ice bin installed correctly? For models with an interior
ice bin, push the ice bin in all the way. If the ice bin does not
go in all the way, it may not be put in straight. Pull it out and
try again. For models with an ice bin located on the freezer
door, the bin should sit level. To remove the bin, press the
release button on the right side of the bin and lift straight up.
Replace the bin in the door making sure it is properly aligned
and snapped securely into place. See “Ice Maker and
Storage Bin.”
■Has the wrong ice been added to the bin? Use only cubes
produced by the current ice maker. If other cubes have been
added, remove all cubes and check to see that none have
become stuck in the delivery chute.
■Has the ice frozen in the ice bin? Shake the ice bin to
separate cubes. If cubes do not separate, empty bin and wait
24 hours for ice to restock.
■Has the ice melted around the auger (metal spiral) in the
ice bin? Empty the ice container. Use warm water to melt the
ice if necessary.
■Is ice stuck in the delivery chute? Clear the ice from the
delivery chute with a plastic utensil. Do not use anything
sharp to remove the ice. You could cause damage.
■Is the ice dispenser stalling while dispensing “crushed”
ice? Stop dispensing ice. Change the ice button from
“crushed” to “cubed.” Depress the ice dispenser arm using a
sturdy glass. If cubed ice dispenses correctly, depress the
button for “crushed” ice and begin dispensing again. See
“Water and Ice Dispensers.”
Cut Hazard
Use a sturdy glass when dispensing ice.
Failure to do so can result in cuts.
WARNING