KitchenAid BUILT-IN REFRIGERATOR manual Assistance or Service, U.S.A

The dispenser water is not cool enough

■Has the refrigerator been newly installed? Allow 24 hours for the refrigerator to cool completely.

■Has a large amount of water been recently dispensed? Allow 24 hours for the water to cool completely.

■Has water not been recently dispensed? The first glass of water may not be cool. Discard the first glass of water.

The divider between the two compartments is warm

The warmth is probably due to normal operation of the automatic exterior moisture control. If still concerned, call for service.

Temperature is too warm

■Are the air vents blocked in either compartment? This prevents the movement of cold air from the freezer to the refrigerator. Remove any objects from in front of the air vents. See “Ensuring Proper Air Circulation” for the location of air vents.

■Are the door(s) opened often? The refrigerator will warm when this occurs. Keep the refrigerator cool by getting all items out at one time, keeping food organized, and closing the door as soon as possible.

■Has a large amount of food just been added to the refrigerator or freezer? Adding a large amount of food warms the refrigerator. It can take several hours for the refrigerator to return to the normal temperature.

■Are the controls set correctly for the surrounding conditions? See “Using the Control(s).”

■Is the refrigerator not cooling? For models with digital controls, turn the unit OFF then ON again to reset. See “Using the Control(s).” If this does not correct the problem, call for service.

There is interior moisture buildup

■Are the air vents blocked in the refrigerator? Remove any objects from in front of the air vents. See “Ensuring Proper Air Circulation” for the location of air vents.

■Are the door(s) opened often? Avoid humidity buildup by getting all items out at one time, keeping food organized, and closing the door as soon as possible.

■Is the room humid? It is normal for moisture to build up inside the refrigerator when the room air is humid.

■Is the food packaged correctly? Check that all food is securely wrapped. Wipe off damp food containers before placing in the refrigerator.

■Are the controls set correctly for the surrounding conditions? See “Using the Control(s).”

■Was a self-defrost cycle completed? It is normal for droplets to form after the refrigerator self-defrosts.

The doors will not close completely

■Are food packages blocking the door open? Rearrange containers so that they fit more tightly and take up less space.

■Is the ice bin out of position? For models with an interior ice bin, push the ice bin in all the way. If the ice bin does not go in all the way, it may not be put in straight. Pull it out and try again. For models with an ice bin located on the freezer door, the bin should sit level. To remove the bin, press the release button on the right side of the bin and lift straight up. Replace the bin in the door making sure it is properly aligned and snapped securely into place. See “Ice Maker and Storage Bin.”

■Are the pans, shelves, bins, or baskets out of position? Put the crisper cover and all pans, shelves, bins, and baskets back into their correct positions. See “Crisper Drawers and Covers” for more information.

ASSISTANCE OR SERVICE

Before calling for assistance or service, please check

“Troubleshooting.” It may save you the cost of a service call. If you still need help, follow the instructions below.

When calling, please know the purchase date and the complete model and serial number of your appliance. This information will help us to better respond to your request.

If you need replacement parts

If you need to order replacement parts, we recommend that you only use factory specified replacement parts. Factory specified replacement parts will fit right and work right because they are made with the same precision used to build every new KITCHENAID® appliance.

To locate FSP® replacement parts in your area, call us or your nearest designated service center.

In the U.S.A.

Call the KitchenAid Customer eXperience Center toll free: 1-800-422-1230.

Our consultants provide assistance with:

■Features and specifications on our full line of appliances.

■Installation information.

■Use and maintenance procedures.

■Accessory and repair parts sales.

■Specialized customer assistance (Spanish speaking, hearing impaired, limited vision, etc.).

■Referrals to local dealers, repair parts distributors, and service companies. KitchenAid designated service technicians are trained to fulfill the product warranty and provide after-warranty service, anywhere in the United States.

To locate the KitchenAid designated service company in your area, you can also look in your telephone directory Yellow Pages.

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