TROUBLESHOOTING
Try the solutions suggested here first in order to avoid
the cost of an unnecessary service call.
Nothing will operate
■Is the main or regulator gas shutoff valve in the off position?
See Installation Instructions.
■Is the grill properly connected to the gas supply? Contact a trained repair specialist or see Installation Instructions.
WARNING
Electrical Shock Hazard
Plug into a grounded 3 prong outlet.
Do not remove ground prong.
Do not use an adapter.
Do not use an extension cord.
Failure to follow these instructions can result in death, fire, or electrical shock.
■Is the 5,000 mAmp power supply cord unplugged? Plug into a grounded 3 prong outlet.
■Has a household fuse blown, or has a circuit breaker tripped?
Replace the fuse or reset the circuit breaker. If the problem continues, call an electrician.
ASSISTANCE OR SERVICE
Before calling for assistance or service, please check “Troubleshooting.” It may save you the cost of a service call. If you still need help, follow the instructions below.
When calling, please know the purchase date and the complete model and serial number of your appliance. This information will help us to better respond to your request.
If you need replacement parts
If you need to order replacement parts, we recommend that you use only factory specified parts. These factory specified parts will fit right and work right because they are made with the same precision used to build every new KITCHENAID® appliance.
To locate factory specified parts in your area, call us or your nearest KitchenAid designated service center.
In the U.S.A.
Call the KitchenAid Customer eXperience Center toll free:
Our consultants provide assistance with:
■Features and specifications on our full line of appliances.
■Installation information.
■Use and maintenance procedures.
■Accessory and repair parts sales.
■Specialized customer assistance (Spanish speaking, hearing impaired, limited vision, etc.).
■Referrals to local dealers, repair parts distributors and service companies. KitchenAid designated service technicians are trained to fulfill the product warranty and provide after- warranty service, anywhere in the United States.
To locate the KitchenAid designated service company in your area, you can also look in your telephone directory Yellow Pages.
For further assistance
If you need further assistance, you can write to KitchenAid with any questions or concerns at:
KitchenAid Brand Home Appliances
Customer eXperience Center
553 Benson Road
Benton Harbor, MI
Please include a daytime phone number in your correspondence.
Accessories
Access Door Kits
27" (68.6 cm): Order Part Number KBAU272TSS
30" (76.2 cm): Order Part Number KBAU302TSS
36" (91.4 cm): Order Part Number KBAU362TSS 48" (121.9 cm) Order Part Number KBAU482TSS
Vinyl Grill Covers
27" (68.6 cm): Order Part Number 8212704
36" (91.4 cm): Order Part Number 8212705 48" (121.9 cm) Order Part Number 8212706
Rotisserie Kits
27" Rotisserie Kit: Order Part Number KFKU271TSS
36" Rotisserie Kit: Order Part Number KFKU361TSS
Smoker Box
Order Part Number KBDU271TSS
KitchenAid® Stainless Steel Cleaner and Polish
Order Part Number 4396920
All Purpose Appliance Cleaner
Order Part Number 31682
Heavy Duty Degreaser
Order Part Number 31552
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