TROUBLESHOOTING
First try the solutions suggested here. If you need further assistance or more recommendations that may help you avoid a service call, refer to the warranty page in this manual and scan the code with your mobile device, or visit http://kitchenaid.custhelp.com.
In Canada, visit www.kitchenaid.ca (website may not be compatible with some mobile devices).
Contact us by mail with any questions or concerns at the address below:
In the U.S.A.: | In Canada: |
KitchenAid Brand Home Appliances | KitchenAid Brand Home Appliances |
Customer eXperience Center | Customer eXperience Centre |
553 Benson Road | 200 – 6750 Century Ave. |
Benton Harbor, MI | Mississauga, Ontario L5N 0B7 |
Please include a daytime phone number in your correspondence. |
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Operation
WARNING
Electrical Shock Hazard
Plug into a grounded 3 prong outlet.
Do not remove ground prong.
Do not use an adapter.
Do not use an extension cord.
Failure to follow these instructions can result in death, fire, or electrical shock.
PROBLEM | POSSIBLE CAUSES | SOLUTIONS |
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The refrigerator will not | Check electrical supply | Plug the power cord into a grounded 3 prong outlet. |
operate |
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| Do not use an extension cord. | |
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| Make sure there is power to the outlet. Plug in a lamp to see |
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| if the outlet is working. |
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| Reset a tripped circuit breaker. Replace any blown fuses. |
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| NOTE: If problems continue, contact an electrician. |
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| Check controls | Make sure the controls are turned on. See “Using the |
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| Control(s).” |
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| New installation | Allow 24 hours following installation for the refrigerator to |
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| cool completely. |
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| NOTE: Adjusting the temperature controls to the coldest |
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| setting will not cool either compartment more quickly. |
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| Refrigerator control is in Showroom | If the refrigerator is in Showroom mode, cooling is turned off |
| mode (on some models) | and “Showroom” will be illuminated on the control panel. See |
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| “Using the Control(s)” for more information. |
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