Oven cooking results not what expected
■Is the appliance level?
Level the appliance. See the Installation Instructions.
■Is the proper temperature set?
■Is the proper oven temperature calibration set? See “Oven Temperature Control” section.
■Was the oven preheated?
See “Baking and Roasting” section.
■Is the proper bakeware being used? See “Bakeware” section.
■Are the racks positioned properly?
See “Positioning Racks and Bakeware” section.
■Is there proper air circulation around bakeware? See “Positioning Racks and Bakeware” section.
■Is the batter evenly distributed in the pan? Check to make sure batter is level in the pan.
■Is the proper length of time being used? Adjust cooking time.
■Has the oven door been opened while cooking?
Oven peeking releases oven heat and can result in longer cooking times.
■Are baked items too brown on the bottom? Move rack to higher position in the oven.
■Are pie crust edges browning early?
Use aluminum foil to cover the edge of the crust.
ASSISTANCE OR
SERVICE
Before calling for assistance or service, please check “Troubleshooting.” It may save you the cost of a service call. If you still need help, follow the instructions below.
When calling, please know the purchase date and the complete model and serial number of your appliance. This information will help us to better respond to your request.
If you need replacement parts
If you need to order replacement parts, we recommend that you only use factory specified parts. These factory specified parts will fit right and work right because they are made with the same precision used to build every new KITCHENAID® appliance.
To locate factory specified parts in your area, call our Customer Interaction Center telephone number or your nearest KitchenAid designated service center.
In the U.S.A.
Call the KitchenAid Customer Interaction Center toll free:
Our consultants provide assistance with:
■Features and specifications on our full line of appliances.
■Installation information.
■Accessory and repair parts sales.
■Specialized customer assistance (Spanish speaking, hearing impaired, limited vision, etc.).
■Referrals to local dealers, repair parts distributors, and service companies. KitchenAid designated service technicians are trained to fulfill the product warranty and provide
To locate the KitchenAid designated service company in your area, you can also look in your telephone directory Yellow Pages.
For further assistance
If you need further assistance, you can write to KitchenAid with any questions or concerns at:
KitchenAid Brand Home Appliances Customer Interaction Center
c/o Correspondence Dept. MD 8020
553 Benson Road
Benton Harbor, MI
Please include a daytime phone number in your correspondence.
Accessories U.S.A.
To order accessories, call the KitchenAid Customer Interaction Center toll free at
In Canada
For product related questions, please call the KitchenAid Canada Customer Interaction Center toll free:
Our consultants provide assistance with:
■Features and specifications on our full line of appliances.
■Referrals to local dealers.
For parts, accessories and service in Canada
Call
For further assistance
If you need further assistance, you can write to KitchenAid Canada with any questions or concerns at:
Customer Interaction Center
KitchenAid Canada
1901 Minnesota Court
Mississauga, Ontario L5N 3A7
Please include a daytime phone number in your correspondence.
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