Kodak 6100 Series manual Troubleshooting, Basic troubleshooting, Problem, Possible Solutions

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Troubleshooting

Basic troubleshooting

	Some problems can be resolved quickly by power cycling the printer:
	Turn off your printer. Wait five seconds. Turn on the printer.
	Use the following information to help troubleshoot problems with
	your printer.
Problem	Possible Solutions
Printer does not	• Make sure you are using the power cord that came with your printer.
power on	• Make sure the power cord is connected to the AC adapter and is
	plugged into an outlet or power strip.
	• If the USB 2.0 cable was disconnected from the printer, then
	reconnected, or if power to the printer was interrupted, restart the
	computer.
Printer not detected	• Make sure your printer is plugged in and turned on.
	• If you are using a USB cable, make sure:
	– you have a USB 2.0 cable.
	– that the USB cable is connected to both your printer and your
	computer.
	• If you are using a wireless connection, make sure:
	– the printer is connected to your wireless network (check the
	Wi-Fi connectivity LED and the SSID).
	– your router is transmitting data.
	– the firewall (excluding WINDOWS Firewall) is allowing the
	services needed for your printer.
	– For additional information, go to
	www.kodak.com/go/inkjetnetworking.
Wireless connectivity	For wireless connectivity issues, go to
	www.kodak.com/go/inkjetnetworking.
Printhead carriage jam	• Open the printer access door and clear any obstructions.
	• Check that the printhead and ink cartridges are installed correctly.
	(The printhead and ink cartridges are installed correctly when you
	hear them click into place.)
Print quality	• For best results, use KODAK Paper or a paper with the COLORLOK
	Technology logo on the package.
	• Make sure the paper is loaded correctly (see page 5).
	• For more information, go to www.kodak.com/go/itg, select All-in-one
	printer, then Print Quality (missing colors, blank prints, etc).

11 www.kodak.com/go/aiosupport