38 www.kodak.com/go/support
6Troubleshooting

For step-by-step product support, visit www.kodak.com/go/c763support and select

Interactive Troubleshooting & Repairs.

Camera

Camera/computer communications

Status Solution
The camera does
not work.
Turn on the camera (page2).
Install new batteries (page 2) or charge rechargeable batteries.
Turn camera off, then back on.
Status Solution
The computer does
not communicate
with the camera.
Visit www.kodak.com/go/c763support.
Turn on the camera (page2).
Install new batteries (page 2) or charge rechargeable batteries.
Connect cable to camera and computer port (page34).
Install the software (page 33).
Disconnect the USB cable. Close all software applications. Re-install
the software (page 33).
Disconnect camera from the computer. Close all software applications,
reconnect camera.
Cannot transfer
pictures.
(The Add New
Hardware Wizard
cannot locate
drivers.)
Disconnect the USB cable. (If using camera dock or printer dock,
disconnect cable and remove camera from dock). Close all open
applications. Re-install the software (page 33).
Disconnect the USB cable. Close all open applications. Re-install the
software (page 33).