Troubleshooting
If you have any trouble using the AV receiver, look for a solution in this section. If you can’t resolve the issue yourself, contact your Onkyo dealer.
Resetting the AV receiver
If you can’t resolve the issue yourself, try resetting the AV receiver before contacting your Onkyo dealer. To reset the AV receiver to its factory defaults, turn it on and, while holding down CBL/SAT, press
8ON/STANDBY. “Clear” will appear on the AV receiver’s display and the AV receiver will enter standby mode.
Note that resetting the AV receiver will delete your radio presets and custom settings.
Remote indicator
RECEIVER
HOME
To reset the remote controller to its factory defaults, while holding down RECEIVER, press and hold down HOME until the remote indicator lights (about 3
seconds). Within 30 seconds, press RECEIVER again.
The
Power
■Can’t turn on the AV receiver
Make sure that the power cord is properly plugged into the wall outlet.
Unplug the power cord from the wall outlet, wait five seconds or more, then plug it in again.
■The AV receiver turns off unexpectedly
The AV receiver will automatically enter standby mode when Auto Standby has been set and launches.
(➔ page 71)
■The AV receiver turns off and after restoring the power, it turns off again
The protection circuit has been activated. Remove the power cord from the wall outlet immediately. Make sure that all speaker cables and input sources are properly connected, and leave the AV receiver with its power cord disconnected for 1 hour. After that, reconnect the power cord and turn the power on. If the AV receiver turns off again, avoid resetting it and unplug the power cord. Then contact your Onkyo dealer. (➔ page 14)
Caution:
•If “CHECK SP WIRE” appears on the AV receiver’s display, the speaker cables may be shorting.
WARNING:
•If smoke, smell or abnormal noise is produced by the AV receiver, unplug the power cord from the wall outlet immediately and contact your Onkyo dealer.
Appendix
Audio
■There’s no sound, or it’s very quiet
Make sure that the digital input source is selected properly. (➔ page 59)
Make sure that all audio connecting plugs are pushed in all the way (➔ page 15).
Make sure that the inputs and outputs of all components are connected properly. (➔ pages 15 to 20)
Make sure that the polarity of the speaker cables is correct, and that the bare wires are in contact with the metal part of each speaker terminal. (➔ page 13)
Make sure that the input source is properly selected. (➔ page 29)
Make sure that the speaker cables are not shorting. (➔ page 14)
Check the volume. The AV receiver is designed for home theater enjoyment. It has a wide volume range, allowing precise adjustment.
If the MUTING indicator is flashing on the AV receiver’s display, press the remote controller’s MUTING button to unmute the AV receiver. (➔ page 50)
While a pair of headphones is connected to the PHONES jack, no sound is output from the speakers. (➔ page 20)
If there’s no sound from a DVD player connected to an HDMI IN, check the DVD player’s output settings, and be sure to select a supported audio format.
Check the digital audio output setting on the connected device. On some game consoles, such as those that support DVD, the default setting is off.
With some
If your turntable uses an MC cartridge, you must connect an MC head amp, or an MC transformer.
Make sure that none of the connecting cables are bent, twisted, or damaged.
Not all listening modes use all speakers. (➔ page 41)
Specify the speaker distances and adjust the individual speaker levels. (➔ pages 60, 61)
Make sure that the speaker setup microphone is not still connected.
