Delivery and Installation Setup
| The period between the placement of the order and the installation of | |
| the equipment may vary. During this time, you should prepare the | |
| installation site. This will help prevent unexpected problems on | |
| installation day | |
| NOTE: All site preparation should be completed in advance of the | |
|
| equipment delivery. |
| Kodak must be notified in advance of any special site requirements. | |
| These requirements include special delivery procedures, time | |
| restrictions and security clearance. | |
Inspecting shipment | The customer is responsible for inspecting the shipment and signing | |
| the Bill of Lading. The following inspections should be performed: | |
| • | Check for complete shipment |
| • | Inspect the carton(s) for damage |
| • | Check for signs of pilferage |
| • | Note any concerns and sign the Bill of Lading |
Partial shipment — when the shipment arrives, check the number of pieces against the number of pieces specified in the Bill of Lading. If a portion of the shipment is missing, this must be noted in the Exceptions column on the Bill of Lading. The driver should sign the same Exceptions column on the customer copy of the Bill of Lading. A copy of the Bill of Lading must be retained for claims purposes.
Inspection of cartons — while the equipment is still crated, carefully inspect each carton for signs of damage. Examples of shipping damage include: cuts, dents, crushed cartons, punctures, scrapes or wet cartons (including those that were wet but have dried out and have watermarks).
Signs of pilferage — if any carton shows signs of pilferage at the time of receipt, (i.e., the carton was opened, resealed, torn, or had a hole at the time of delivery), the customer should also state this in the Exceptions column on the Bill of Lading.
Signing the Bill of Lading — inspect all cartons before signing the Bill of Lading. The exceptions should be reviewed with the driver, the driver should sign the customer copy.
The Field Engineer who installs the scanner is responsible for uncrating the equipment and checking for hidden damages.
Hidden damage — if the installer discovers damage to the equipment, a claim can still be made (See Claims Process).
If the installer finds any parts missing, they should notify the appropriate broker to obtain the parts from Distribution.
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