14 A-61578 September 2006
Claims process The following steps should be taken before making a claim.
Outside the United States
• Contact your local Kodak dealer or Kodak representative.
Within the United States
• Save all packing materials from the carton in question.
• Do not move damaged equipment any farther than necessary
(equipment should be moved no farther than an immediately
adjacent area).
• Do not attempt any repairs until authorized by Kodak’s Equipment
Customer Relations in Rochester, New York.
• Obtain and keep a copy of the Bill of Lading.
• If possible, take photographs of damages.
Either you or the installer should notify Kodak’s Equipment Customer
Relations (1-800-421-6633) in Rochester to handle the claim. Provide
the following information when you call:
• Date and time of delivery.
• Estimated value of the damage.
Equipment Customer Relations will notify the carrier. The carrier’s claim
representative will be dispatched to the customer site for inspection of
the damaged merchandise.
NOTE: It is important to report damage immediately. A damage claim
must be submitted to the carrier within 15 days of equipment
delivery. The carrier is not legally responsible for any claims for
equipment loss or damage after 15 days of equipment delivery.
If either you or the installer discovers portions of the shipment damaged
or missing after the carrier has left and the Bill of Lading was signed, a
claim can still be made.
Either you or the installer should notify Kodak’s Equipment Customer
Relations (1-800-421-6633) in Rochester to handle the claim. Provide
the same information as already noted.
In this case, claims may be made for:
• Fewer pieces delivered than stated on the invoice.
• Concealed damages not evident from carton inspection.
• Missing items in a carton due to pilferage.
There is no minimum value for making a claim.
Equipment delivery/removal surveyAn Equipment Delivery/Removal Survey is not required by Kodak
Distribution for the i1860 Scanner. If your site has unique or difficult
installation considerations, your Kodak representative must complete
the Equipment Delivery/Removal Survey.