Kodak I1860 manual Kodak Product, OEM Product Priority

D. Extended Hours. Depending upon local service capabilities, available extended hour plans include 5-, 6-, and 7-day, 8-, 16-, and 24-hour options at additional cost. Kodak will use commercially reasonable efforts to provide Service outside of Agreement Hours as shown below. Any such service performed will be billed at prevailing Kodak Per-Call Overtime rates.

E.Holidays. Services will not be provided on holidays (including, but not limited, to New Years, Memorial, Independence, Labor, Thanksgiving and Christmas days; however service may be available on a best efforts basis at prevailing Per-Call Holiday rates.

F.Response Time: Kodak’s objective is to provide service during Kodak’s normal working hours, within the following time frames:

Kodak Product

Distance from Kodak Service City		Within Agreement Hours
Zone 1	(0 to 50 miles)	4 hours
Zone 2	(51 to 100 miles)	4 hours
Zone 3	(over 100 miles)	Next business day
OEM Product

Distance from Kodak Service City		Within Agreement Hours
Zone 1	(0 to 50 miles)	Next business day
Zone 2	(51 to 100 miles)	Next business day
Zone 3	(over 100 miles)	Next business day @ 12% uplift
OEM Product Priority

Distance from Kodak Service City		Within Agreement Hours
Zone 1	(0 to 50 miles)	4 hours @ 12% uplift
Zone 2	(51 to 100 miles)	4 hours @ 12% uplift
Zone 3	(over 100 miles)	Next business day @ 12% uplift

G. Advanced Unit Replacement (AUR) Support (if applicable). In some cases, if Kodak determines a Product is not operating consistently within manufacturer’s specifications, Kodak will provide next day AUR subject to availability of courier service. The replacement Product will perform at the minimum specifications of the current Product, but may not be the exact make and model. When AUR support is necessary, Kodak will ship the replacement unit to Customer's location, transportation prepaid. Upon delivery of a replacement unit, Customer must place the malfunctioning unit in the shipping case, apply the labels enclosed in the shipping case and call the carrier for pickup within 5 business days after receiving the AUR. Kodak will pay the return transportation charges. If Customer does not return the malfunctioning unit within 10 business days after receipt of the AUR, Customer will be invoiced the list price of the unit and shall immediately pay such invoice.

18 A-61578 September 2006