16 A-61578 September 2006
Standard Maintenance Service Terms and Conditions
Eastman Kodak Company (“Kodak”) and you, the customer
(“Customer”) agree that the following terms and conditions will apply to
the provision of services by Kodak for the products defined below
located in the United States, Hawaii and Alaska (where a ten percent
(10%) premium applies).
Generally, the mainframe and all components of a Product that are
mechanically, electronically, or remotely interconnected must be
inspected, tested and adjusted as one operating unit to diagnose and
correct malfunctions effectively. Therefore, if a Product is covered
under a Kodak Equipment Maintenance Agreement the (“Agreement”),
all interconnected components of that Product must also be covered by
warranty or the same level Agreement.
The term of the Agreement between Customer and Kodak shall be for
one year, unless otherwise specified in writing. The terms and
conditions set forth below plus the description of services and charges
contained in the Kodak invoice and the provisions of the Agreement
shall govern the relationship between the parties. Any additional or
inconsistent terms and conditions included in the Customer’s purchase
orders shall be deemed null and void and of no effect.
1. Products. Products covered by this Agreement are commercial
office equipment manufactured by Eastman Kodak Company
(“Kodak Products”) or by Other Manufacturers (“OEM Products” and
together with the Kodak Products, the “Products”), non-make or
model specific, used by customers in an office environment.
2. Customer Responsibilities. Customer will designate an
authorized representative for the purpose of interacting with Kodak’s
service personnel. The Customer representative and the Customer
must:
A. provide initial problem-solving assistance to site users;
B. coordinate all requests for assistance and act as liaison with
Kodak service personnel;
C. perform appropriate problem analysis and corrective actions by
following troubleshooting instructions and remedial actions as
prescribed by Kodak;
D. maintain system and Product documentation and install software
updates, maintenance upgrades and patches supplied by
manufacturers;
E. perform preventative maintenance and error recovery
procedures as defined in the individual Products’ users manual;
F. supply consumable items or other components that are replaced
due to normal wear and/or as specified in the relevant
manufacturer's manual(s);
G. provide service personnel with immediate access to the Products
when service is requested;
H. when necessary, supply and maintain a modem and
communication software approved by Kodak which satisfies the
respective manufacturer's Product specifications.