Troubleshooting
36 www.kodak.com/go/support
Problems transferring pictures
If... Try one or more of the following
Nothing happens
when you try to
transfer pictures to
the computer

NOTE: You cannot use the Transfer button to transfer pictures from a

PictBridge device.

■Press the Transfer button, , on the printer dock.
■Check the power and USB connections from the printer dock
to computer (page21).
■If you are trying to transfer pictures from a docked camera,
make sure to disconnect the optional USB card reader first
(page22).
■Camera is not properly seated on connector. Reseat the
camera on the printer dock (page10).
■If you are trying to transfer pictures from a Kodak 8-in-1 card
reader (page23), check the USB connections between the
printer dock and the card reader.

NOTE: Other Kodak USB card readers may work with the printer dock,

however card readers made by manufacturers other than Kodak

are not supported.

■Close unnecessary software applications, and minimize
remaining application windows. Follow any messages on the
screen that may have been hidden by other windows.
■Disconnect then reconnect the USB cable from the printer
dock to the computer (page21).
■Make sure Kodak EasyShare software is installed (page18).
Install if necessary. If you choose Custom installation, make
sure to install the printer dock driver.
■Uninstall, then reinstall Kodak EasyShare software (page18).
■Make sure your computer meets the minimum system
requirements (page18). Upgrade your system if necessary.