40 www.kodak.com/go/support
Troubleshooting
Transfer/communication problems
If... Try one or more of the following
Nothing happens
when you try to
transfer pictures to
the computer
■Press the Transfer button, , on the printer dock.
■Check the power and USB connections from the printer dock to the
computer (page23).
■If you are trying to transfer pictures from a docked camera, make s ure
to disconnect the optional USB card reader first (page24).
■The camera is not properly seated on connector. Reseat the camera on
the printer dock (page10).
■If you are trying to transfer pictures from a compatible Kodak card
reader (page25) and a camera is docked, remove it. Check the USB
connections between the printer dock and the card reader or device.

NOTE: The Kodak EasyShare printer dock series 3 is compatible with the Kodak

8-in-1 card reader and the Kodak 6-in-1 card reader (each sold separately).

Other Kodak USB card readers may work with the printer dock; however,

other manufacturers’ card readers are not supported.

■Close unnecessary software applications, and minimize remaining
application windows. Follow any messages on the screen that may
have been hidden by other windows.
■Disconnect then reconnect the USB cable from the printer dock to the
computer (page23).
■Make sure Kodak EasyShare software is installed (page20). Install if
necessary. If you choose Custom installation, make sure to install the
printer driver.
■Uninstall, then reinstall Kodak EasyShare software (page20).
■Make sure your computer meets the minimum system requirements
(page20). Upgrade your system if necessary.