50 www.kodak.com/go/support
Troubleshooting
Camera/computer communications
Memory card full. ■Insert a new card (see page5), transfer pictures to the computer (see
page45), or delete pictures (see page 18).
Memory card and
internal memory
full.
■Transfer pictures to the computer (see page45), then format the card
or internal memory (see page37).
Caution: Formatting a card deletes all pictures and videos,
including protected files.
If Try one or more of the following
The computer does
not communicate
with the camera.
■Turn on the camera (see page4).
■Install new battery (see page1) or charge rechargeable battery.
■Connect cable to camera and computer port (see page45).
■Install the software (see page 44).
■Disconnect the USB cable. Close all open applications. Re-install the
software (see page44).
■Disconnect camera from the computer. Close all software applications,
reconnect camera.
Cannot transfer
pictures.
(The Add New
Hardware Wizard
cannot locate
drivers.)
■Disconnect USB cable. (If using camera dock or printer dock,
disconnect cable and remove camera from dock). Close all open
applications. Re-install the software (see page44).
■Disconnect the USB cable. Close all open applications. Re-install the
software (see page44).
If Try one or more of the following