Pitney Bowes DA500, DA550 manual Troubleshooting Motor Problems, Barcode Problems, Ment

6 • Troubleshooting

Motor Problems

Problem	Motor Turning but no Feed Roller Move-
	ment
Reason:	Mechanical problem.

Solution: Contact Pitney Bowes for Service.

Barcode Problems

Problem	Barcode (Lower Right) is not Printing
Reason:	Barcode not enabled
Solution:	Turn barcode ON using Envelope Designer™
	Plus , or the DA500/DA550 print driver or the
	printer’s control panel menus.
Reason:	Missing ZIP Code.
Solution:	Insert ZIP Code.
Reason:	Invalid ZIP Code format.
Solution:	Check ZIP Code for invalid character. Example:
	Zero (0) can only be the number, not the letter
	(O). Verify that there is a dash inserted between
	the 5 + 4 ZIP Code Per DMM manual specifica-
	tions.
Reason:	Address too low.
Solution:	Verify the bottom of the last line of the address
	field is not less than 5/8" from bottom edge of
	the media.

6-6 Pitney Bowes DA500/DA550 Operator Guide