Pitney Bowes DA500, DA550 manual Troubleshooting, Feed Problems, Problems and Solutions

6 • Troubleshooting

Problems and Solutions

Before contacting our Technical Operations Center or your Pitney Bowes Customer Service Representative, look for your problem below. If you can solve the problem yourself, you will be able to resume printing sooner.

Feed Problems

Problem	Intermittent Feed
Reason:	Feed ramp not used.
Solution:	The feed ramp adds a gentle slope to the stack
	and helps feeding. If you're using the prop,
	check the H-Block gap for proper separation.
	Also make sure the wire frame is centered under
	the material. See pages 3-9.
Reason:	Dirty feed rollers.
Solution:	Clean the feed roller with denatured alcohol. DO
	NOT use any other solvents or detergents. They
	could damage the feed rollers.
Reason:	Paper dust present (yellow or white residue),
	blocking feed sensor.
Solution:	Clean sensor with compressed air
	(see page 5-3).

Problem	Multifeed (Feeds Doubles) or Skewing
Reason:	Separators (H-blocks) not set correctly. Also
	sliding fence set incorrectly.
Solution:	Adjust H-blocks to thickness of material. See
	page 3-7. Check sliding fence position. See
	page 3-12.

6-2 Pitney Bowes DA500/DA550 Operator Guide