DA500/DA550 Printer Overview Getting Help | Pitney Bowes manual

1 • DA500/DA550 Printer - Overview

Getting Help (continued)

Online Help

The DA500/DA550 Print Driver has a built-in help system. To get to the driver, click on Properties from Windows print dialog box. Right-click on items in question for the "What's This" Help button.

If you're using Pitney Bowes programs such as Envelope Designer™ or SmartMailer™, press the F1 key while you're using the program to display information about the open screen. Select the Help menu to display a list of topics or search for a term. Refer to the documentation supplied with these programs for more information.

Phone Support

If you need technical support, call the Pitney Bowes Customer Care Center at:

1-800-522-0020

Before You Call...

Please see Chapter 6, Troubleshooting, for a description of common problems and their solutions. If you need to call, please have the following information at hand:

•Product name: DA500/DA550.

•Serial number: See back of unit.

•Nature of problem: What happens and when does it happen?

•The steps you've already taken to solve the prob- lem and the results.

The World Wide Web

We encourage you to visit our web site at:

http://www.pb.com/support

1-4	Pitney Bowes DA500/DA550 Operator Guide

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Pitney Bowes DA500/DA550 Printer Overview Getting Help, Online Help, Phone Support, Before You Call, World Wide Web

Contents

DA500/DA550 Page Table of Contents Table of Contents Appendix A, Control Panel Menus Appendix B, SpecificationsIndex Table of Contents Chapter Introduction Using This GuidePrinter Basics Operating System Using This Guide System RequirementsDA500/DA550 Printer Overview Parallel Cable Phone Support DA500/DA550 Printer Overview Getting HelpOnline Help Before You CallPage Ordering Supplies Important Safety Notes Assembling DA500/DA550 Package Contents Setting Up DA500/DA550This chapter Setting Up the DA500/DA550 Printer Unpacking the Printer Package Contents Setting Up the DA500/DA550 Printer Setting Up the DA500/DA550 Important Safety Notes Choosing a Location for Your PrinterPage Attach the Wire Frame to the Printer Assembling the DA500/ DA550 Install the Sliding Fence Position the Output Stacker Tray Connecting the DA500/ DA550 to Your Computer Connecting the Parallel Cable or Serial Cable Setting Up the DA500/DA550 Printer Turn Power on Setting Up the DA500/DA550 Printer Connecting to PowerConnect the Power Cord Turning On DA500 DA550 Install the Ink Jet Cartridges Color & Black Page Removing the Ink Jet Cartridges This page is intentionally blank DA500/DA550 Basics Print Qualities DA500/DA550 Basics Printer FeaturesSpeed pieces per hour Internal Fonts Width Height Thickness Maximum FeaturesDA500/DA550 Basics Printer Minimum Setting Up a Job Block Separators DA500/DA550 Basics Setting Up a Job Output Area Control PanelOutputStacker Tray Exit Rollers Not Shown Set the Separator Gap Setting the Separator Gap Setup Example Using # 10 Envelopes Lock Lever Set the Feed Angle Heavy material Position the Sliding Fence Load Material Feed Ramp Adjust the Media Thickness Lever Adjust the Upper Exit Rollers Output Stack Height Print a Test Piece Using DA500/DA550 With Your Computer This chapter Using the DA500/DA550 with Your Computer Printer Driver SoftwarePage Using Printer Properties Window Selecting Printer Properties Using the Printer Properties Window Using the DA500/DA550 with Your Computer Using the DA500/DA550 with Your Computer Using the DA500/DA550 with Your Computer Using the DA500/DA550 with Your Computer Using the DA500/DA550 with Your Computer Using the DA500/DA550 with Your Computer Using the DA500/DA550 with Your Computer Using the DA500/DA550 with Your Computer Page Envelope Designer Plus Windows Application Using the DA500/DA550 with Your Computer Printer Maintenance Preventive Maintenance Printer MaintenanceCleaning Caution Print Quality Problems Printer Maintenance Exit Rollers Sensor Floor Assembly Top Cover Cmyk Printing Alignment DA550 only Enter Cmyk Cmyk Cmyk Cmyk This page is intentionally blank Feed Problems Print Quality Problems Interface Problems Serial Pin Connector DiagramMotor Problems Barcode Problems Other Problems Problems and Solutions TroubleshootingFeed Problems Problem Intermittent Feed Problem Address Smudging Problem No PrintProblem Address Printing is not Sharp Problem Addresses Walking Interface ProblemsProblem Unwanted Bolding Problem No Communications Printer Does Not Respond Troubleshooting Connector Diagram Serial Pin Connector Diagram Problem Barcode Lower Right is not Printing Troubleshooting Motor ProblemsBarcode Problems Ment Problem Paper Out or Paper Jam Troubleshooting Barcode Problems Other ProblemsProblem Address too High Problem Shuttle Jam Problem Memory Card Error Problem Out of Memory Using the Control Panel Appendix a This Button Does This Using the Control PanelAppendix a Control Panel Menus Eject Menu Using the MenusEnter Appendix a Control Panel Menus Using the Menus Appendix a Control Panel Menus Using the Main Menu Main Menu Menu Options Appendix a Control Panel Menus Address Layout Distance to Right Left Margin Line Spacing Distance to Bottom Bottom MarginOrientation Address Layout Orientation Control OFF Line Appendix a Control Panel Menus Print Quality Appendix a Control Panel Menus Font Selection Appendix a Control Panel Menus Font Selection Barcode Outline Location Appendix a Control Panel Menus BarcodeDigit On / Off Barcode Digit barcode. no 11 Digit Barcode will Print Get Addresses Appendix a Control Panel Menus Address RecoveryClear Memory Page Load Appendix a Control Panel Menus Job SettingsSave Settings Appendix a Control Panel Menus Job Appendix a Control Panel Menus Using the Setup Menu Setup Menu Menu Options Appendix a Control Panel Menus Heavy Media Mode OFF Appendix a Control Panel Menus Test Print Head Appendix a Control Panel Menus Purge Print Head Lines Per Address Baud Rate Parity Communications Word Length Line Termination Appendix a Control Panel Menus Hex Dump Mode Hex Chart Example Appendix a Control Panel Menus Language Symbol SetInch / Millimeter Language Menu Languages Envelope Feed Delay Auto Envelope Eject Appendix a Control Panel Menus ROM Revision Number Appendix B Appendix B Specifications Equipment Specifications Fonts Resident Fonts Address RecoveryPrint Modes Print Resolution Resident Font Enhancements User-Definable Parameters Downloadable FontsCartridge Fonts Barcode Printing Position Black Printing DA500 Draft Letter Executive 10,000/hr DA550 Appendix B SpecificationsThroughput DA550 Draft Letter Executive 000/hr Stacker Capacity Effective Print Area Print Position Accuracy Printhead/InkJet CartridgesEnvironmental Limits Noise Level Recommended Usage Approved Media Appendix B Specifications Material SpecificationsMaterial Notes Appendix B Specifications Material Specifications Envelope Sizes This page is intentionally blank Index Symbols Index Index Index Index Index Sv61026Revb